Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

second year at this property and we love it ! staff is very professional, the service they provide its outstanding.

On my second day of stay in the hotel I ate at a restaurant called Poseidon but the food was terrible and unfortunately in the afternoon I got food poisoning and vomited several times at night the next day I didn't feel like trying any food because inside the hotel there is no restaurant that is worth it

Great resort! Very friendly and clean. Looking forward to returning soon.

Property was incredible and so spread out. Would like to see it when it's fully running after the coronavirus is over.

This is a new beautiful resort with modern Decor. The staff does a great job on keeping everything super clean and well kept.

Our stay was absolutely amazing. The hotel took such great precautions in terms of Covid procedures. We enjoys all the restaurants that where available and are already planning a trip back in December.

awesome hotel! very polite personal. very very clean!

Terrible experience this second time, had issues With food at restaurants , we had two family members with allergies, one to seafood and one to pepper , they had the most horrendous experience with food .The other issue was at the steak restaurant , meats were not cooked as requested ,had to send back the steaks 3 times to be cook and they kept sending them back un cook . This was supposed to be a great experience since I was at this hotel in July last year . Brought over family members to enjoy and celebrate a 50th birthday.

Overall he stay was great. My wife and I traveled with our 11 year old, and 1 year old and the resort was set up great for families. They were responsive to all of our concerns and service was great. The biggest problem we had was the food. The food at the buffets was regularly cold, unless it was something they were actively preparing on request. The restaurants were also similar. We ate at the Japanese restaurant and were able to sit at the hibachi for a great dinner. Conversely, we ate at the Mexican restaurant and food was cold, even the tortillas they brought to the table. Overall, the vacation was a good experience finding somewhere that is very accommodating for families isn’t always easy, however being at a place for a long period of time with subpar food doesnt always spark a great desire to return.

This is a beautiful resort with a wonderful layout. The resort is quite big so they offer boat rides and they have golf carts that take you from one place to another, however there is no way of calling them so the use of boat rides and golf carts can become meaningless. I would highly recommend having a food stand by the pool areas. The only pool that has one is the one by the family lounge. People get hungry in between meals especially when you’re in the water so it would definitely be an excellent idea to have food stands. Our biggest disappointment was the food. We expected it to be better but the food failed to meet our expectations. While there is a variety at the buffet, it is always the same food. Our welcoming to the resort was very pleasant until the moment they offered a time share presentation. We obviously said no and after that we never received a call from our “personal guide” to ask if we needed anything. On the day of our departure, we made a call to guest services so that they could send a golf cart which never came. We had 3 luggage’s that we had to carry from our room to the lobby. Two golf carts passed by and they both said they couldn’t take us because they were going somewhere else. On another note, we highly recommend the bar right across the conference center-the one that sits by the lagoon. Please see Edgar who will indulge you with his unique drinks. Totally exquisite!!!