Bikini Island & Mountain Hotel Port de Sóller

The hotel vibe was incredible but the service was lacking. Our room was over sold both nights so we had to take a downgrade (wihtoubcompensation) both nights but we have to complain to get a better room on the second night because if was so bad. All I know is they over book and you need to double check they have availability. But the hotel and the other guests are so cool we still had a great time.

The people working the front desk particularly the German woman w short hair were unfriendly. Also didn’t provide enough info about the area and how far beaches were

Location and setting is fantastic - very dreamy! Our lower rating is solely based on service, which was awful (except for restaurant) and left much to be desired. We arrived in the rain, were not all helped with bags from long drive way. And then also not helped with bags from main house, down 4 floors, across pool, and back up one floor. Getting someone attention at the pool bar was also a challenge. In general, just not a service oriented place at all. That said, this place was so pretty and the location made it a lot easier to deal with the lack of service.

We had a lovely week in Bikini Island and Mountain Hotel. The hotel has an excellent vibe - very chilled out and relaxing. It is nicely laid out and has spectacular views of Port de Soller (which is beautiful). The breakfast and service in the bar and restaurant was excellent throughout - very varied and extremely tasty. Hotel also has a really nice swimming pool - which is large, great for swimming or just having fun. There were a few minor niggles which have prevented me giving the hotel a 5* rating throughout: - service round the pool was a little slow & €3 for a jug of tap water is a little steep; felt a bit understaffed - rooms were a bit small and AirCon took a while to cool down (appreciate it was very hot when we visited) - car parking around the hotel is very limited and there are a number of no parking zones attracting parking fines - which we fell foul of on our last day. In my opinion, the hotel should do more to advise guest where they can / can't park - and certainly not tell them they can park anywhere - which is what we were told. The no parking zones are not obvious - despite the hotel insisting they are. Felt service slipped a bit here and the attitude of the manageress was very much "not our problem" Overall though, I'd recommend the hotel and we would look forward to come back.

Pros it’s relaxed and majority of staff friendly & professional. Bed was comfortable, pillows not bad, personally I love to boho vibe and overall look my husband was less keen. The outside area around the pool and upstairs bar and restaurant are also attractive with lovely views and it’s in a great location. Cons service was at times slow (we waited 45 mins for a second round of drinks in the bar but in fairness the bar man did comp then in the end) there is a waiter or concierge type at the restaurant who was a little arrogant and despite us booking in advance proceeded to tell us we needed to make a restaurant reservation 6 months in advance in order to eat outside (it was half empty) we did eat outside after calm negotiation but I felt an unnecessary wielding of power rather than a genuine problem. The food was fairly pricey my husband ordered gambas and after all the peeling away of shell etc there were 3 left on the plate as his main course which made us chuckle but is ridiculous and came with nothing else other than a tomato sauce. Our air con was faulty and we only realised on the first night when a group of women stayed sat outside our room drinking and chatting noisily until quite late which meant having the window open was a no go so we had a hot and restless night. They did fix it promptly the following day however. The room (overlooking the pool on floor 2) was tiny but comfortable. Would I stay again? Yes would my husband no!