Senses Centro

The Senses Centro Hotel is two blocks away from the main square (plaza) and all the good things that come with it. The hotel itself has seen better years and the workers try their best at keeping the hotel up to date. The rooms are spacious and in my case I had more of an efficiency room with a sink, microwave and mini fridge. The bed was comfortable and the bathroom had both a shower and a bathtub. We had plenty of hot water and the air conditioner worked well. (It was unusually cold for Santa Cruz while we were there) The breakfast was good, with a good buffet and an omelette station. Now, the bad stuff. Room service took forever. Sometimes past 4 o'clock in the afternoon. Check- in was a disaster. I stood in line about 35 minutes and there were only about 5 people ahead of me. Last, but not least...ROACHES! There were roaches in our room and worse yet at the breakfast buffet. I think that a good pest control application could effectively deal with the problem. In all fairness to the hotel, the roach problem seems to be a Santa Cruz de la Sierra problem. We encountered the same issue at two popular restaurants in the city.

This property should not be on your website, the place filthy, in my room there was mildew coming thru the wall from the bathroom.

The hotel is stragecally located within walking distance of many services. The rooms are spacious, some with a nice sitting area in a separate room. The faucets in the bathroom didn’t work properly

Never a smile from any of the staff, and never a apologetic word or indication just excuses when there were: no towels in my room, a long wait for towels, problems with Wifi and a room telephone that didn’t work. So the poor service and lack of care for my concerns really negated the positive aspects of a big room and nice bed.

Great hotel. Excellent see vice. Nice location at 2 blocks from the main plaza, cathedral and restaurants

All was good

Everything good

Lack of customer service. Very dificult to comunicate from room to lobby. And the worst roaches on bedroom.

Una experiencia terrible. Comenzando desde que al llegar al hotel NO TENÍAN MI RESERVA. Era la noche de Año Nuevo y reservé para pasar la noche en pareja, al llegar al hotel mucha gente quejándose y cuando muestro mi reserva me dicen que no tienen ninguna habitación apartada para mi y que era un “error”. Una pareja en la recepción quería cancelar por lo que yo pude tomar la habitación. El personal NO ESTÁ CALIFICADO, son cero profesionales, ni amables, ni atentos, ni empáticos, son lo menos profesional que me ha tocado en toda mi vida. El ascensor del hotel NO FUNCIONA, el personal no se disculpó, ni preguntó si necesitaríamos ayuda para subir 4 pisos. Al llegar a la habitación no nos dieron llave y al pedirla me dijo el “botones” que le avise cada vez que quiera entrar a mi habitación y el me abría. El teléfono en la habitación no servia por lo que para pedir cualquier cosa tendría que haber subido y bajado 4 pisos por escaleras para encontrar gente sin

Excelente!