Ranch House Inn and Suites

They was very good to me the whole time i was there if something was wrong they jump on it and fix it

The room I had was clean, bed was comfortable and it was easy access to the VA Hospital. I wish the kitchenette would of had a dish or two and silverware though.

This stay was unlike our other ones which were good. I needed to work from the hotel room. The wireless was awful and I had to use my phone, the office chair was broken and I asked for new one. Was told it would be done twice. I had to go to goodwill and buy one. The towel rack was not mounted and came down and their was no maid service on this stay.

Older place w/much potential to be a rustic charm, BUT, room FILTHY @ check in. Dried urine & pubic hair on toilet, no TP & trash from previous guest still in trash cans. No towels/toiletries. Had to call for towels & TP, wife had packed toiletries so that didn’t matter so much. Towels never arrived, had to go to the office to get them. Not one utensil/pot/pan for stove, which still had old food crusted to it. Room NOT cleaned each day. After returning from work, our prior night’s dinner trash was still in the trash as well as the previous guest’s trash. Beds were unmade & towels still on the bathroom floor. Originally booked 5 nights, however after wife tried to {initially politely} call the 3’rd night & discuss w management the condition of the room & quality of the stay, as she was the one who booked it, we decided it best to end our stay early and go elsewhere. Manager was BY FAR the rudest person her or I have ever spoken w. Completely & unnecessarily hostile & defensive & on several instances actually implied my wife & I were being untruthful about not only a booking misunderstanding, {accidentally reserved the room for 2 adults instead of 3 on the app, completely & admittedly OUR mistake} but also the unfortunate condition of the room & hospitality experience. Unwilling to attempt to make it right for the remaining duration of the stay, even after Hotels.com reached out, resulting in a reluctant refund of 1 night, better than nothing & still worth an early check out.

The place was old and run down. Room was filthy with dirty towel still in the tub

Many issues unfortunately. To begin rooms are extremely old and rundown. Walls and paper thin. Windows are thin and cracked. Found roaches in my room shortly after check-in. Other guests were outside on the stairs grilling on a personal charcoal grill and fighting with each other. Stains all over walls and ceilings. Sheets were stained. Black specs of mold or something on the pillow cases. Due to the numerous issues attempted to get even a partial refund but was denied. Ended up letting them keep the money and staying elsewhere to save myself the filth and anxiety of a sleepless night.

location and access to the va hospital and access to major roads and restaurants in the area

Was right across the street from VA Hospital! Was designed like a studio apartment for over stayers that needed the VA. Asked for non smoking! Received non smoking, but it reeked of a smoking room! Rooms all around were smoking so it was the stench of smoking was coming through bad!!! Woke up sick, couldn’t breathe, puffy eyes and face, due to sleeping in the room! That reeked of smoking Staff would not bother to refund me or anything to to to make up for it! Won’t be back!!!!

room was clean bed and sheets clean. Great customer service.