The Residency Hotel

Booked room for 4, 2 adults and 2 kids. However upon arrival the hotel was unable to provide extra bed/matress and duvet for the kids. One kid slept on the same bed with us and the second on the small cramped couch. No solution or compensation was offered. They did not even have extra pillows. Really disappointed. The manager did say he will offer complementary lunch as a goodwill, however later even that was not entertained and when asked they refused to comment or get back to us with an answer. Terrible service. Will not recommend going to this hotel especially with family.

Wonderful boutique hotel

Staff are friendly Iron and hair dryer was missing

Nice hotel. Good value for money

Room was dirty bedsheet were dirty and not changed, washroom was leaking and stinky, room size wasn't good, gatekeeper didn't even opened the gate for drop off.

Overall a very good experience

The room service food at the Residency is quite good, the staff are very attentive and the rooms are quiet. The only issue I have is that sometimes when I book and go to use the gym, they say it's not included in my booking. I don't know how to make sure it is every time, as that's the main reason I keep booking. It has such a great gym!!

Safe hotel but overpriced hotel. This hotel is only okay. Old carpets, my room was close to the kitchen or central production unit and made it noisy. Staff is courteous and helpful. They need to invest money to keep charging the rates they charge. The hotel needs investment and refurbishment. Either this, or lower the prices to reflect an outdated furniture, carpet, atmosphere, decor, style, etc. I would recommend for business and other occasions if you cannot find anything else a. bit more updated. It is okay for one or two nights. Food is not great but the prices suggest so. For instance, they sell "fresh juice" but what they mean is "freshly poured from a plastic tetra pack and extremely sugary".

We cannot say enough about this hotel. The staff were efficient, helpful and friendly. Our only complaint was the lack of consideration from the Health Club Instructors as they played their music very loud which disturbed us. We were in Lahore to attend a couple of weddings so we had a few very late nights and we liked to have a rest in the afternoon. They also have an exercise session on the outdoor patio which happened to be right outside the room where my Sister-in-law was staying. She was ill and was trying to get some rest but the loud music made this impossible. When we reported this to the front desk, they were very accommodating in assuring that the music was lowered. We understand that they have a state of the art gymnasium but they need to also be respectful of the guests who would like quiet. Regardless of this, we would highly recommend this hotel. We booked for 4 days and liked it so much we booked for another 11 days otherwise we would have booked into another hotel.

Good positive experience. Overall veryfriendly and helpful staff. Pleasant stay. One negative feature is that the swimming pool is not temperature controlled making it redundant for use in November to March.