Guest House & Hotel Shijo Omiya

For the first 2 nights, we had a smaller room. I’d wanted to book 4 nights but could only book 2 and 2. I was not particularly happy with this hotel. Although they say it is 24 hour desk, that is not true (there was only people at check in). To get to our room, we had to load the luggage in an elevator but we could only use the stairs. The windows have coverings in front of them so we can’t open them and look out. The room is an okay size but the beds are so hard! The bathroom is oddly configured with a step up and the floor feels flimsy. The pipe to the shower/bath is from the sink. And they tell us not to use the toilet while showering. There is a safe but not nearly enough electrical outlets. There is a laundry machine for use. I wouldn’t stay here again. The free breakfast was 1 egg, one roll and you had to wash your own dishes. Shower curator moldy. No new towels or bed making. Will be glad to leave. I’d hoped the larger room for the second reservation would be better. It was much worse. The room stank of ammonia, there was hair imbedded in the carpet which the man at the desk tried to vacuum up but was not able to do so, and there were stains in the carpet. Also mold around the bathroom sink. I checked out early as this was totally unacceptable.

We stayed in amazing hotels in Japan but this one was a scam and the guy is a disgrace to all other Japanese hotel owners. Breakdown of mis-stated “facts”: 1. Non smoking property! Lobby was full of smoke smell and we thought well our room is non smoking but even there the bathroom was smelling of smoke and took continuous fan and sprays till morning to get rid of it (or maybe get used to it idk) 2. Mold all over bathroom under the sink, on shower, the curtain was nasty (pictures attached) so now shower for us. 3. Free continental breakfast! You get 2 medium bread rolls per person and ONE RAW egg that you can cook by cleaning the dirty pan yourself! There is a coffe machine no milk or cream I know continental has a loose meaning but this one was really stretching it. 4. 24 hours front desk, nobody was there in the morning to complain to. We dropped the key and checked out and found another hotel. 4 agents from Hotels.com customer service tried to reach to them and couldn’t find them till 10-11 am. And they guy refused to do a refund for the other two nights. This is a scam, I seriously doubt all the other reviews on expedia related sites at least nobody leaves “amazing breakfast” unless it is a paid review. More disappointing was how hotels.com handled this and refused to give my money back at least for the remaining nights. I sent them these photos too but apparently they are okay with molds in bathroom and owners lying on their website. 0 customer protection

Absolutely disconnected from the guest house owner. We arrived in front of the guest house door at 4pm (checkin time) but no one there to open the code locked door and we stayed on the street freezing with kids for 50 mins. Kept calling the guest house emergency phone but no one pick up. This was the worst experience I have never had before in Japan. Before we arrived Kyoto a week ago, we started to contact by phone, by email, by hotels.com the guest house owner to confirm the checkin arrangement BUT they just ignored us and no one picked up. I really don't recommend anyone to choose this guest house or you choose to take your own risk. Even hotels.com CS couldn't help us to reach out the staff there as well. I suggest hotels.com to ban this guest house to further hurting travellers.

We got a family room for 5 and the room is spacious. Breakfast was simple but great to have them.

Nice quiet location close to subway station with friendly staff and breakfast was a welcome addition to our stay thank you. Rooms were clean and having a place to sleep a family (3 beds - 4 people) was welcome. The dryer didn't seem to work well and lack of places to hang towels/clothes was a bit of a problem to dry these items.

good

After reading many impressive reviews, we decided to give this guesthouse a try for five nights. From the moment we arrived, we knew we were in good hands when four smiling staff members rushed to help us get a broken strap on our day bag repaired locally for a pittance. This hotel has been methodically designed to anticipate your every need. Just like an Apple computer, most things are intuitive. The self check-in is a breeze, just follow the easy emailed instructions. We would highly recommend this place.

Great accommodation. Although not indicated in our booking we were provided free though simple breakfast of bread and an egg. Facility was easy to locate and short walk to Omiya subway. A few restaurants, shops including a Daiso near to subway stn. The rules requires separation of trash for easy recycling. Price a bit on the high side but quite worth the value.

浴室の排水、上手く流れず排水溝から溢れてしまい、トイレ部分の床がびしょびしょになりました

受験の宿として利用した。サービスを提供する側の人に日本語がわかる人がおらず、大変困った。玄関の扉の開け方、暗証番号がわからずテストに遅れそうになってしまった。日本語が通じないのなら、日本語の張り紙などを増やして、困らないようにしてほしい。