M Maison Particulière Porto

Great location in the center of the cultural/historic district. Highly professional, friendly, smart and helpful staff. The rooms were well decorated and had excellent AC and water pressure in the shower. Generous breakfast cooked to order. We highly recommend this hotel.

I am dreaming to return to M Maison Particulière. We had quite an experience here - my partner fell ill as we arrived in Porto. But Susana and her team were incredible, calling a doctor & looking after us as he got back to health, she also booked us into a restaurant we couldn’t get a booking for ourselves, printed our train tickets and sent my trainers I forgot back to me. I haven’t even got to the beautiful decor or the breakfast, but suffice to say these are people that know how to look after their guests.

The staff was amazing. Excellent customer service, friendly, went out of their way to help. Location is prime, in the center of tourist attractions.

We cannot speak highly enough of this beautiful hotel. Location central & perfect. Staff courteous & always making sure your stay is good in every way. Highly recommend.

This is the best hotel I’ve ever stayed at. We really felt welcomed. Stayed at the center of the town. Everything is within a walking distance. We enjoyed the breakfast very much. All food was very fresh and coffee was excellent. I recommend this hotel to everyone.

This was the best service we have ever had at a hotel. Marta and Susana and their staff were attentive, more than helpful and always with a bright smile. The location is top notch as well, easy walking of Porto and a lot of great restaurants including our favorite DOP!

Property was great however I am owed money by Expedia and they aren't replying.... Please see email I have had to send to CEO due to lack of customer service Hello, Apologies for the direct approach but having spent over 2 hours on the phone to your customer careline with no luck getting the money I was promised back from Expedia I am left with no other option but to try and get through to the right person in a senior position. I think the service or lack thereof is completely unacceptable. As you can see from my email on the 21st May which I have copied immediately below for reference I was promised a refund for the difference between my original hotel booked and the new one I was forced to book when the original one cancelled. From: Expedia Reservation Services Sent: 21 May 2019 12:57 Subject: Re: [Booking ID:1228248657][] [ ref:_00DC0PxQg._5000y1YJzTA:ref ] Dear Emma, Thank you for the response. We understand yor frustration. We assure you that there is no penalty in cancelling your reservation at the Charm Palace. We want to explain that the coupon that we're going to drop is valid for a year and you can use that on your future hotel booking. We understand that the coupon will not work for you and since you booked with Expedia here's what we can do for you. We have a process on how we can cover the difference. We can refund back the difference on the amount you've paid in M Maison Particulière Porto, you just have to..

Great location, wonderful breakfast, reasonable rates. Perfect hotel in Porto

Property is outstanding. Staff is even better.

Lovely hotel- very well situated to visit Porto. Not too many rooms, and offer a nice breakfast each day. Also, small details like the amazing candies provided with the turndown service will not be forgotten ☺️