Essence Hotel-Phnom Penh

The staff at the hotel was amazing! They prepared breakfast for our early morning bike ride at 4:40 am, booked our bus tickets for us and printed them out, gave us a free ride to the bus station, took our phone and connected it to the wi-fi! Exceptional service! Very friendly, and welcoming! The free massages were amazing! Highly, recommend this hotel! The room was very comfortable with 2 giant tubs in the room!

Stayed 5 nights in April 2019. Overall a good hotel with a few minor grumbles. 1. Although each room is supposed to have its own internet, mine did not. I had to log on the the neighbouring rooms's internet which was sufficient. 2. The a/c is a bit weak and it takes time to cool the room down. I had it on max power. 3. The TV signal is weak and intermittent. Grainy pictures mostly. 4. Breakfast OK and typical for SE Asia. Better deals can be had outside.

I had a problem with the reception, when I was doing the check out with my friends, the receptionist asked me to pay for the water in the room I drunk, 5 usd each! I was surprised because there was not any writing on the menu even the receptionist was sure about it. So I was thinking that if they do the same for each person, it's not fair for the people doesn't have any money! So I told them that I found a cockroach in the room and i killed him, so may be we can deal with this problem, so I went back to the room and the staff there already cleaned up the cockroach, i was really upset about it specially when the staff didn't clean it well, the wings were there! I complained to the manager directly, she just told me that , ok we can do 50% of discount for the water, I said no about it. I showed her the menu in the room for showing her there isnt any writing for the bottle water price! The last one, a special thank you for the receptionist guy, we were waiting the bus around the swimming pool at the 13 floor and when our bus came to pick up us, he just let us there and told nothing to the bus.

The breakfast is good. Double Signature room is small. They only give 1 room card, so to keep room cool, we had to leave key card in the room. We got accused of taking a glass in the bathroom, when I just left it in another spot in the bathroom.The swimming pool/restaurant area has a nice atmosphere. Before coming here, we emailed hotel 3 times to enquire about airport pickup. We did not get response. Only supply used slippers in the room.

Everything was great. The only minor complaint I have is the room requires your key card for the power to work which means the air con shuts off when you leave. It can take a little while for the air con to get the room cool again.