Las Perlas Condo

Very nice and kindfull personal... It has been a great Time there!!!

About what I expected for the pow cost. Hot water at sink did not work, but shower was great. No blanket, just a sheet. Check in was OK, but a little surprised by $500 Peso deposit, which was returned next morning. Had to walk across street through two gates to get to my room and back to the front desk the next morning.

We had rented a studio with a kitchnette. The check in started at 3h00pm but we arrived before. We were kindly invited to stay at the pool, put our luggage safe and to use the amneties while waiting for our room. The girls working there were very kind and helpful. The roof pools are amazing and you are 10 minutes away walking to the beach. To go dowtown it’s about 30minutes walk but la Quinta is very near to walk on it, half an hour goes so quick when you have so much action around you. Las perlas is not in the complex but just on the next street. Check carefully where the check-in office is before arriving. The breakfast was included, it was simple but everything you need, coffee or tea, juice, toasts and a fruit. To be a positive critique : the kitchen would need some more accessories but you have everything to be pleased. For the cleaness, The bathroom, bed and kitchen were very clean i would pay I little more attention to the floor as it was a bit dusty when we arrived since no one used the room for a while. We would definitely return there as we enjoyed our stay in playa del Carmen !

Great price and location. Pleasant staff. Would stay again.

Front desk reception and ongoing support was most excellent. Clean comfortable place. All amenities as advertised

Great and friendly staff, breakfast could improve

Nice hotel, and really good service . Really close to the city center and to the beach.

I have stayed at this hotel (or group of hotels) many times, probably about 80 nights in total. The staff is friendly and it’s in a great location. There are a few pools and none of them are ever very busy. They recently added an elevator to one of the one of the hotels, which is great for getting to the rooftop pool. The rooms are basic, but clean. The bedding isn’t the nicest, but for the price of the room it is doable. I have stayed in all of the types of rooms they have available, and the ones with the kitchenettes are definitely the way to go, and their 2 bedroom apartment is really nice. Wifi signal is weak in most areas of the hotel, but if you can get on it is free. No matter what hotel (blue coral, la playa or las perlas) I book, I seem to get whatever room they pick when I arrive, so I would say go for the cheaper option when you book.

Paid extra for breakfast to be sent to a restaurant (off campus) and told that food is not included only orange juice and that we had to pay 200 MXN$ per person for an omelette as that was the only option. The website and Expedia states there is a fitness centre, this is also not true. When we asked a receptionist they told us there has never been a gym at all and this is one of the reasons why we booked this place for our holiday. States on the website that the staff are bilingual, they do not speak much English so it was lucky that my partner speaks Spanish. Location is the only good thing about this hotel.

Worst experience dont stay here! Super far from the 5th avenue dangerous at night it is in a bad neighborhood. The lady in the reception which I believe is from Argentina was rude, didnt even bother to greet us. We even grabbed a bottle of whater ourselves. Maybe she hates her job. The breakfast it said here it was included and she told us it was only 1 day as courtesy (we booked for 2 nights) supposely it should have been 2 days of breakfast. The place was clean, the cleaning people were very nice.. however if you want to sleep in dont stay here by 8 am they have a ridiculous noise going on I woke up scared like what happen what is that loud noise.