The Marker Waterfront Resort Key West

The Marker is a lovely looking hotel/rooms/lobby in a great location. It is literally across the street from Pepe's(Key West's oldest restaurant) and The Schooner Warf and a thousand other restaurants and a short walk to Duval. Some places think that it's ok to fleece people. Felt insulted & violated & taken advantage of. I understand that most places have a check-in at 3pm and check out at 11:00am. Right there we are all being ripped off but we let it happen. The Marker has a check in at 4pm and check out at 11:00am. Only after you pay $40, are you able to get your room early. If that isn't a slap to a patron, I don't know what is. I paid the $40 and went off into town. When I asked for a later check out ( at noon), They basically said "NO, I'm sorry", we can't. You are charged a $45 RESORT Fee, and you you have is a gym, and 3 pools that nobody can get in, because they are freezing. You are paying $45 a day resort fee and they can't even have 1 of the 3 pools heated?????. There was never anyone in the pools. Not even Northerners. When I went to the front lobby, the gentleman, couldn't believe that none of them were heated and was going to have someone take care of it because one of them was supposed to be heated. When I checked out at 11:00am, I mentioned it to the ladies, my extreme dissappointment, they basically said, "The pools are never heated because we're in Florida" I travel a lot, and The Marker will never ever ever see me or any of my associates again.

Excellent service. Room was very spacious and clean. Hotel conditions were great. We really enjoyed our stay.

Lovely room and balcony over looking the pool. The room was lovely, but bathroom was beautiful

First, the room was lovely. The location great. However, when we checked in, they offered an upgrade for $20 a night. We didn’t really care so we said no. We declined. We didn’t find out until the next day, they put us in a room right next to construction. Yes. There was a sign they would have construction going on. Think they might have mentioned that? Or, as they, obviously had rooms available they would have automatically upgraded us? The thing is. I wasn’t really that bothered. Except when I mentioned it at checkout, I got nothing. No apology. No nothing. I do recommend this hotel, but your staff apparently needs some direction.