The Alexander

Amazing hotel. Highly recommend!

What a horrible experience. We stayed for two nights and the level of service was terrible and mostly non-existent. There was a door hanger to place on the door to request service, which we never got. When I called down to complain about it, the guy at the front desk was condescending and when I got angry he hung up on me. I went down the next morning to request coffee and the girl at the front desk was equally condescending and also made excuses. Last time we stay there.

Nice art work. Italian Restaurant on ground level was wonderful. First room had a broken sliding barn door to the bathroom. Moved to a new room. Was not as nice a room. Clearing a down grade. Had the maid across the hall come in and vacuum. Shower was nice. No free bottled water as advertised. You have to taken two different elevators to get to your room. No direct access from parking garage by elevator. Parking cost 35.

I took my wife down to indy the night before she had surgery. I wanted to be nice take her someplace where we could relax. When we arrived check in is on second floor, the layout is odd. Have to take two sets of elevators to get to your room. The parking garage is $38, the bridge accross closed. Get to our room its the size of a walk in closet, your voice echoes, bed is a queen not a California king, cheap design and decor. Glue diwn carpet in patches, the fixtures are plastic, and presswood look like they came from a marshals scratch and dent sale. No restaurants open, no room service, best part was 4:30 am we had to leave for hospital and there was some black guy wearing sunglasses higg out of his mind trying to break into the heater in the elevator in the parking garage. Was trying to intimidate us block us from going past. When i talked to the guy at the front desk and told him i wasnt happy he said yeah we get that alot and hung up. This place is NOT SAFE, NOT NICE, NOT BY ANY RECORD A 4.5 STAR HOTEL.

Staff was almost nonexistent. No explanation of property benefits and features. Numerous mechanical issues in the room. At least half dozen broken items in our room made it obvious the hotel wasn’t spending any money on maintenance. Only saw one cleaning staff working at a snails pace. Restaurants were closed. Definitely would not ever return. Price approximately $300 per night was ridiculous!

This is an odd hotel. Not bad, but odd. With COVID its a ghost town so it feels like you’re alone in this giant hotel. Yet we were given a room at the opposite end of a long hallway from the elevator. So on top of having to walk all the way out of the garage, around the front of the building to enter the hotel, then up another flight of stairs to check in and then up another elevator to our floor, we definitely got our steps in. Reminded us a bit of The Shining where it’s a huge place with no one in it. Decor is interesting but frankly I wished we had stayed elsewhere.

Nice hotel. Very artsy. Room wasn’t esthetically pleasing as the whole hotel (hallways, bar & restaurant) but it was clean and the bed was comfortable. The restaurant downstairs (Nesso) was incredibly amazing. It was one of my highlights.

The hotel is beautiful. The decor and service were great. It was exactly what I needed for a weekend getaway.

This hotel is a great place to stay, the staff seems nice however they promised to help me surprise my woman by placing the flowers I ordered in the room and they failed to honor that promise and it almost messed up my surprise. Parking is NOT free here which I think they should be able to provide free parking for their patrons.

Great place. Was sad to see how empty it was and none of the restaurants were open. But all in all amazing.