Weston Suites & Hotel

The hotel was very nice, it was very clean and the customer service that was provided was extremely welcoming. I enjoyed it

The front desk Service was Very good, they are always Avail, Whether the need of Taxi, Directions or any thing in General”

We stayed at this hotel for 2 nights, we chose it because the price and pictures seemed very competitive compared to other hotels in the area. I would just say that it was not worth saving the 20 dollars a night. First of all, the personnel have no customer service skills, they are not rude but they have no desire to make you feel special in any sense. We got to the hotel and after checked in, the girl explain all the extra fees (early check in is US$25.00, late checkout is US$100) and asked us to take a seat and we had to wait about 20 mins even though we were the only ones in the lobby. The lobby area consist on the check in desk and a couch, we paid for an “upgraded room” and it looked like a regular room, the beds were very low and hard, the bed covers were really thing and worn out and they did not offer any extra sheets. We booked the room for 2 adults and a 10 years old child and they only had 2 towels in the bathroom, there was not an iron/ironing board and I had to call twice for it, when they brought it, it was only the iron (no board), the bathroom and shower were clean but the water would change from cold to hot while using it. The second day the water kept going off without any notice so in two occasions we used the bathroom and did not have a way to wash our hands. The breakfast was ver limited in options, and not very good. There was a sign saying that they also offered pancakes and omelettes but both of the days we were there they were already out by 9AM.

I have stayed at this hotel multiple times over the last six years. Nothing has changed in regards to service and professionalism. Owners of this hotel think they can add a restaurant. Install a substandard exercise room with old broken equipment. Install a swimming pool that is substandard. But they cannot put a decent chair to sit in the bedrooms. My chair was plastic I checked all the rooms that they were the same. This hotel will only give you one key so please do not travel with another person and you need to go separate ways. If so you will have to be escorted to your room with no key. That alone is unacceptable. The owners of this hotel are very cheap and do not have money serve the client properly. They barely wants to give you tile and a very stingy on everything. You have to ask for a iron and board if you need it. And what they give you is something from a dollar store. One good thing is they added room service because of the restaurant. But you have nowhere to eat your meal because there's only one plastic chair and a wall-mounted desk. The kitchen provide it is worthless if you have no utensils or plates or cups. Smh. Overall this is still a very good value considering the location. But don't think you will get a quality operation to match that matches the pictures shown. Management please listen you cannot cover your poor service and facility with beautiful pictures forever. If attention to detail is what you want don't stay here. If location is what you want it

ALL STAFF ARE PROFESSIONALS

Excellent Stay

Your website says this hotels has shuttle service from the airport to the hotel and this was not the case, I had to pay $45 each way to get to the airport. You have false advertisement

The upstairs bathroom was leaking into my bathroom. The front desk service was exceptional.

Noise room all night alarm car actively in the parking lot Moving stuff all night Looks like some one working or moving

It was a good place to stay. Centrally located in Sto. Domingo. Only two drawbacks, but neither is serious: 1. the pool is inconveniently located...you have to wonder through the parking lot, next to a major road to access the pool area... 2. on weekends breakfast service doesn't begin until 8:00, which I've had to forgo the two times I've stayed there b/c I had to leave...