Volando Urai Spring Spa and Resort

Exceptional services and great view. Definitely would come back in the future.

We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌

It's very quite and private. The service and food are absolutely amazing and filling.

The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.

Good and clean

Excellent. Hotel staff are very nice. Enjoy it a lot

Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout

Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.

Friendly and experience staff. A relax stay. .....