Van der Valk Hotel Leiden

The staff/GM wife and husband team are not very kind. We had an issue with dirty coffee cups 4 out of 4 were filthy. The treated my 19yr old daughter like she didnt matter. She shouldnt had gotten the third degree for bringing them up to the front desk. Heaven help if you ask for an extra cup of coffee in your room. 1 each no more. I wanted to take a picture of the cups and they wouldnt let me. I finally did and the old couple who ran the place hot mad because I wanted to post them. They proceeded to tellme that they were the owners of the entire hotel chain. I was recording a video at the time they said that they own the hotel. It was really stupid for all this to happen. But they nees to learn not to disrespect people. They thought since my daughter was young(19) that they could do that. I recommend american to stay away, they are to stern, this hotel is just the opposite on how American hotels are ran. Look at their reviews, Im not alone.

Wonderful hotel with great restaurant on river. Rooms are large and clean, and basically I am pleasantly surprised. Recommendation - to visit.

very nice hotel. the staff was very helpful and polite. we took the family room and he was big and quite. the balcony was also big enough.

Lovely facility. Large rooms, quiet. Bathrooms could take some freshening up to bring them to the level of comparable hotels. And somehow the place feels understaffed. My room had a non-working safe, so the first solution was to give me a separate room key to a room with a working safe, before finally just moving me. Apparently no one was available other than the receptionist to help me repack and move, which I felt bad about. Housekeeping seemed rather inconsistent as well, with coffee cups not changed and coffee supplies not replenished. I asked for sheets to be changed and they were not. But overall, a very pleasant stay in spite of these shortcomings.

Large room, good restaurant, convenient location, easy parking.

Just returned after a short yet enjoyable stay. Lovely setting next to the water, easy to find and plenty of parking. Helpful staff, lovely room with comfortable bed, would stay again. Suggestions to improve further would be bottled water in the room and a bit more light.

My sons are chefs so I know what look for and expect with any meal. Unfortunately, this property needs a refocus! If want a beverage or coffee, perfect!! Breakfast - very good!! Other meals?? Try the Bishop in Leiden!! Insider tip! I could elaborate but go somewhere else dinner!!

Room was not properly cleaned and checked. Carpet was dirty and TV not working. But as usual Van Der Valk hotels have good restaurants and made the stay better