Boulan South Beach

Nice Hotel beautiful rooms, very clean and spacious, but the Front desk people awful it was the worst at least one lady who didn’t care about anything

Booked 4 nights at the Boulan in june 2019 and was wholely looking forward to out stay as it was advertised as luxury hotel and we got a very reasonable deal. The staff on the front desk were very friendly. But the room we got had paint stains on the tiles in the rooms, no safe and the sofa was torn to shreds, hardly luxury in my book. The offered us a complimentary upgrade but for the next two days staff kept calling and knocking on our door to find out when we will be checking out. Strange considering they had all these details from the start. Communication between staff left a lot to be desired. During our stay we had a whole day where there was no electricity in the room, acceptable as we didnt spend much time in the room, but the time we did spend in there was a struggle. My booking included breakfast each morning, however upon arriving in the morning we were told breakfast was from the restaurant adjacent to the hotel. The complimentary breakfast for hotel guests were 4 or 5 items from their menu which were all sweet items, extremely poor for a luxury hotel guest! We ended up paying for 2 of the mornings to just get some toast and eggs. Lastly, i spent two days requesting late check out, was told I'd have to wait till the day we check out to see availability. On the day, we were told of the charge which was fine however check out was at 11 but the manager did not turn up till midday and the staff at the front desk said there was nothing they could do!

Unfortunately I do not recommend this hotel due to the cleanliness issues and poor management.

The service we received at Boulan was amazing. The bellhop and front desk woman were a great help and very friendly. The room seemed to have been a little worn with a floor that needed to be buffed and some cabinets that didn't open properly but nothing that was a big deal. Awesome hotel with an even better staff. I would highly suggest the Boulan to family and friends.

It was my Anniversary, with all do respect I felt like they treated me and my husband like we was some type of bombs. We came all the way from Huntsville (which is 13 hours away). Just to be told we had a 600 dollar deposit that needed to be made. That we had no acknowledgement of. It sad that we was going to be stuck with cash at hand but no room. Until someone told us about the seagull. If it wasn't for that sweet angel, this room and hotel.com, we would have been sleeping in our car.