Boulan South Beach

The bed was sunk in very hard and uncomfortable. I seen Roaches on counter tops and over by the dish washer as well. The ice maker doesn’t work I kept calling for revived to bring ice and extra towels. For the amount of money I spent I deserve better. The hotel was beautiful but the

Amazing Stay and very friendly staff, Got upgraded

Loved the Penthouse

Nice Hotel beautiful rooms, very clean and spacious, but the Front desk people awful it was the worst at least one lady who didn’t care about anything

Booked 4 nights at the Boulan in june 2019 and was wholely looking forward to out stay as it was advertised as luxury hotel and we got a very reasonable deal. The staff on the front desk were very friendly. But the room we got had paint stains on the tiles in the rooms, no safe and the sofa was torn to shreds, hardly luxury in my book. The offered us a complimentary upgrade but for the next two days staff kept calling and knocking on our door to find out when we will be checking out. Strange considering they had all these details from the start. Communication between staff left a lot to be desired. During our stay we had a whole day where there was no electricity in the room, acceptable as we didnt spend much time in the room, but the time we did spend in there was a struggle. My booking included breakfast each morning, however upon arriving in the morning we were told breakfast was from the restaurant adjacent to the hotel. The complimentary breakfast for hotel guests were 4 or 5 items from their menu which were all sweet items, extremely poor for a luxury hotel guest! We ended up paying for 2 of the mornings to just get some toast and eggs. Lastly, i spent two days requesting late check out, was told I'd have to wait till the day we check out to see availability. On the day, we were told of the charge which was fine however check out was at 11 but the manager did not turn up till midday and the staff at the front desk said there was nothing they could do!