Boulan South Beach

Unfortunately I do not recommend this hotel due to the cleanliness issues and poor management.

The service we received at Boulan was amazing. The bellhop and front desk woman were a great help and very friendly. The room seemed to have been a little worn with a floor that needed to be buffed and some cabinets that didn't open properly but nothing that was a big deal. Awesome hotel with an even better staff. I would highly suggest the Boulan to family and friends.

It was my Anniversary, with all do respect I felt like they treated me and my husband like we was some type of bombs. We came all the way from Huntsville (which is 13 hours away). Just to be told we had a 600 dollar deposit that needed to be made. That we had no acknowledgement of. It sad that we was going to be stuck with cash at hand but no room. Until someone told us about the seagull. If it wasn't for that sweet angel, this room and hotel.com, we would have been sleeping in our car.

This is a pretty hotel with a nice layout, right in the middle of everything, close to the beach. With a severe staffing problem. They are understaffed, slow, incapable of responding to requests - as in, you phone them, they say yes someone will be right there, and 3 hours later you phone back and they have no idea what you are talking about. They don't seem to understand reservations they receive, until you ask them to look, then they say Oh Yes, it looks like you did book this, and you do have that perk. But the next person has no clue. Even if they had a few more people at all it might improve things. The place is always under construction somewhere, and the pool was dirty, as was the hottub, with cigarette butts around it (in a non-smoking facility). They ran out of pool towels, and the pool-side service seems to be there *sometimes*, and there's definitely no bar, despite what the site might say. They also seem to be letting two hotels use the pool deck, making for a lack of space for guests to have sunbeds at all. I want to like this place more, but they've just slipped. At this price, I'd expect more. Location is almost everything.

The hotel looked to be under construction in areas. The room was amazing (King ocean view suite) Collins Ave is really loud in the AM. If you don't like loud noises do not stay on the front side of the hotel. You will be woken up by 6 am. The pool was closed one day without notice till 7 pm the night before. The walk to the beach is short. Close to everything.