SANA Berlin Hotel

Great hotel and great staff...top marks

Last time (2013) the service was very good. This time we have to ask for the bathrobe, every day something was not done (coffee, bathroom). Always some little thing. A personal thing: I like to speak to service personal...but they can't understand me. They don't speak German or English and I didn't speak they're language. I hope next time we have the same professional service like in 2013. Happy New Year

Our stay was very nice and relaxing the staff were friendly and accommodating and the cleaniness was exceptional. We booked 3 rooms and in one of the rooms was complimentary sweets and apples which was nice but in the other 2 rooms we did not receive anything not even water which I would say was the only downfall to our stay.

Fabulous place to stay for a family. Great having your own room and separate bathrooms. Having a washing machine/dryer is great!

We highly do NOT recommend the SANA Berlin Hotel for several reasons. If there is ANY reason to not stay at this hotel it is that there were roaches. We spotted a roach in the bathroom which says a lot in itself!!! We did not expect great customer service but I was still appalled by the terrible customer service at this hotel. The first room the hotel gave us was too cold as the heater was not working properly. Instead of giving us another room right away, the hotel sent in maintenance who was unable to fix the heating system and forced us to wait several hours in the cold rooms. After providing us another hotel room where the heater was functioning better, one of the front desk staff had the nerve to comment that he visited the first room and didn’t think it was that cold. The lack of manners was quite astonishing. I would like to see him stay in that room for the whole day or overnight first instead of a few seconds before making such a remark. During our stay, the cleaning staff left a huge bag of garbage on one of the chairs in the kitchen which was not sanitary and disgusting. I brought it to the front desk only to be laughed at in front of my face with no apology or any other comment. This is the only hotel I’ve ever been to that would laugh in your face with no apologies after making unpleasant mistakes.