Century Bay Private Residences

I get free upgrade to 2bedded room suite. Actually everything is good. Soft pillow and bed, got washing machine, refrigerator, sofa, tv, cutleries, kettle. BUT its too dusty! I can see the pile of dust everywhere. Dead cockroach too. I have to clean the rooms myself. Been requesting for room service but no action taken. And the toilet seat is broken 😅 I wish the rooms have been cleaner, it would be perfect!

I stay 7 night just 3 day with cleaning,so many ants,cleaning fee 70RM,so sad

The unit was old, bathrooms were not in the best conditions. Yes, we got a whole unit to ourselves : a double room, living room, kitchen and bathrooms. But they were not in their glossy conditions (and dusty in many places). Hence, with the same amount of money, I'd suggest to get elsewhere that offers just a room; a clean and nice one (if you dont need the living room and kitchen). The first unit that we were offered has a musty, old building kind of smell. We asked for a change but they said all units are the same. (Fortunately) the light in the bedroom was not working and they were not able to fix it, hence we were offered a change. The second unit was slightly better as it did not have the musty smell. But in terms of conditions and furniture-age, i think they are equally old.

Beautiful hotel, pool etc. Breakfast buffet was a huge let down however. Poor staff were very overwhelmed

This hotel definitely is NOT a 4-star resort as posted by hotels.com!! We stayed at 2-bedroom suite 604 and 1-bedroom suite 607. Both suites are terribly dirty and run down! Hair found in the master bathroom bath tub. No shower curtain or door in all bathrooms. Shower heads are half functioning with water spread over the tub and wet bathroom floor. Molds are all around the bathtub and the vanity sinks! Stove and fridge are extremely old and run down. Molds also found along the baseboard along the wall in the living room as well. It was a terrible experience for us. We will never return to this place again!!

dusty

It is quiet but no towel,we were caught in the rain,so cold,wanted to take a hot bath,realised no towel,had to wear the wet clothes to go down and take towel,cos called but nobody answwres

Location Suitable for business trip, not so suitable for family trip

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Service is worse. I messaged one Susan 3 times, but she never replies. Lift was not in good working condition. A few other guests also complaints on the bad service. Property has no real problem, but service is worse than our previous visit. Guest needs to go down to ask for service.