Holiday Inn San Antonio N - Stone Oak Area

I booked two room for my husband and kids. The check process was easy and the lady at the front desk was nice , My husband’s was in the room my kids where going to stay in, he thought the couch was a pull out bed so he removed the top cousin, reviling a 1/2 eaten candy bar under it, Not noticing that the bottom of the cousin was covered in ant’s they stung his hands, the front desk apologized and gave my kids a different room, we where fine with this we move the kids into the 2nd room where in the bathtub there where roaches in the tub, we took a picture fearing the front desk wouldn’t believe us, the manager sent the maid staff to both rooms to confirm the ants in the 1st room and the roaches in the second room and it was confirmed, so we where given 2 new rooms further down the hall , the front desk staff where apologetic and nice, but my husbands hands being stung and the roaches made for a really long night, after a long day of traveling

I had ants in the room/ bed and was forced to move rooms.

The breakfast was not good It was full service but there was no variety To chose food The kitchen was dirty The cook was one astonish without helper or Cleaner This the first time to see that ripe of device I avoided eating my breakfast

My room had several areas with damage. The airconditionar would cut on and off every 5 minutes which keep me awake all night. Then I went down for breakfast and the waitress looked and acted as if she hated the world. She never smiled, grunted when you asked for something and rolled her eyes when you had to ask her a second time to bring it.

I love it the staff is very friendly and treat my son very well