Senator Apartments Budapest

I had a late arrival, the night shift receptionist was drinking with friends and took 35 min or so to check us in, 20 min to find my reservation - quite reluctant to accept us (she was drunken, slow and bad tempered) Then she had me go away to draw 20000ft to pay cash the service fees (25000ft total) but it turned out that she only needed 5000 and did not see it was prepaid. She was rude and completely out of it. The room had damaged curtains and dirty carpets and marks of dismounted furnitures on the bedroom wall and smelly. Very bad experience.

Paid for a room on line thinking I had a good deal. But when I got there I found out I still had to pay more. My room came with a washing machine that did not spin. So my clothes were soaked. Went to reception was told to bring my clothes down and they would be washed and dry for me to pick up in the morning. Luckily I went down early to pick my clothes up. Was told their not finished yet come back after you go for breakfast . Came back another girl had started her shift and knew nothing. She went to have a look and came back and told me they aren't ready. Told she would call when ready. Waited 2 hours, went down and was not done. So much for checking the sites out in Budapest. Room came with aircon was mentioned when I booked. Could not find control went to reception. Was told it cost more to turn on.Rip off. Don't mention it on your site unless you tell people this. Worst run place I've stayed at ,young man just lied to my face. Do yourself a favour don't do it.

This is an amazing location that puts you in the middle of the action. However, there were unknown fee's at check-in such as a "travelers fee", tax and i also was charged for cancelling a transportion service they provide because my plans changed within 24 hour. They did send me a message prior to arrival informing me not to cancel services within 24 hrs, but it was worded more so like a courtesy and did not state that there would be any penalties charge if i were to cancel within the specfied time frame. I paid it but was highly upset with these surprise charges. Despite this isolated issue, the place was decent amd the location was amazing.

Newly renovated apartment at a central location close to city center and transport.. Nicely decorated but there were some hicupps with the newly installed TV, washing machine and shower. TV not connected as owners,decided there was no need for it based on one persons feedback who stayed there. Washing machine also did not work and the WIFI reception also wasn't working after a few days at this location. Receptionist staff was helpful and some of the problem was fixed...but not all. Stayed in another of there apartment before and had no problems. Unfortunately there was no way to select which location to stay.

Check-in was very slow. Customer service is very poor. Not helpful .Not welcoming . After reading bad reviews online , I emailed the company to express my concerns and i was assured i was going to be in a brand new apartment, on checkin i was asked to walk in the rain dragging my luggage to another location - offered no umbrella or assistance with bags, there i was shown an older building that is clearly still under renovation on the outside , exactly the building that the bad reviews were talking about . I refused to stay in this building and was then walked another 10 minutes in pouring rain with my luggage to another location again, this apartment was in a nice building and the apartment itself was spacious and had everything i need, very noisy but otherwise it was good . I would not use Senator apartments again .