Pullman Phuket Panwa Beach Resort

Good and friendly staff,clean room,comfortable bed.Need to work on better service at breakfast.

We loved this resort. The staff are super friendly and helpful. The room and resort was beautiful. The food was delicious. The one thing I would change is the bed, it was a little hard. But everything else was great.

We've traveled as a family with 2 kids (14 yo, 23 yo). Overall we've enjoyed our stay. The hotel is modern & clean, pillows are the best, very good air conditioning, spacious balconies with a great view. We enjoyed playing volleyball, and morning yoga. Hotel Staff is nice and polite, not many speak good English. We didn't like the nearby pier with big trade ships in our beach view. Beach is not impressive, water is not clear (probably everywhere in Phuket). Food in the hotel restaurants is overpriced especially breakfast (we were quoted around 800 baht per person). We ate at the TreeTop restaurant across from the hotel and the food was fantastic. Hotel taxi is overpriced as well, make deals with taxi across the street. If we come back we would book a hotel closer to Patong beach and Bangala road. We've really enjoyed all the live music there. Also Elephant sanctuaries are much closer if you stay near the Patong beach.

In a good and quiet location. Beautiful scenery. But...we were so disappointed by the staff at the Aqua breakfast lounge. Unless you’re caucasian (white) do not expect hospitality & smiles from the staff. Even the restaurant super is a white guy. As Asians and being wealthy, need not accept this kind of discrimination. There are many more resorts in Phuket we can afford. I despise this sort of thing and ashamed of the Asian mentality towards the whites.

Pullmann Panwa always amazing. Beautiful hotel, extreme friendly and supportive staff. I wish I had more time to enjoy the property itself. My 6 year old son was im love with the facility. We had an Ocean view room with balcony. We were delighted to just sit there and relax. Best part of the trip was the restaurants both Aqua and Tamarind were excellent. Breakfast buffet was delicious. The staff was extremely friendly and always offer more and more food. Definitely will be back.

The property itself was very nice and tidy but surrounding areas were neglected.

LOUD BLARING MUSIC at this hotel. If you are a discerning guest who is used to traditional 5 star hotels AVOID this one. Maids are also noisier than most. Flooring of hotel tiles in public areas is tired and dull or not up to five star standard in my opinion. Bedroom was comfortable enough (although lacks wardrobe doors!) and spa facilities were good. Service overall was ok. It would be nice to have two bars of soap in the room because it is annoying having to ferry the one bar of soap backwards and forwards between shower and wash basin...not the usual five star hotel one expects, imho.

Location was great and secluded with lots of privacy. Service was average. Rooms were terrible as such: the main door handle was broken and not functioning properly, curtain handle was held in place with a made shift ring holder that kept falling out, bath tub plunger was broken and could not be used. When we paid extra for the sea view, we were utterly disappointed as our room view was blocked by another building and trees. We only had partial view of seaside. Overall I would say Pullman should step up their game as this one experience Is enough to tell the standard of the hospitality and facilities Ryan

Check in process was easy. Staff was very friendly and accommodating. The view from the lobby area to the pool is quite beautiful. The hotel staff helped us exchange our cash to Thai Baht, they helped us quickly book a motor scooter, find the night market and overall make for a comfortable stay. We only spent one night here. Unfortunately we arrived at a time of low tides and were not able to swim at the beach but we did enjoy the pool.

Private beach was nice and the resort itself is ascetically pleasing. The food was ok but not exceptional for the price. Unfortunately we had several complaints that were not remedied during our stay or at check out. Each time we approached staff with our primary issue (we booked the most expensive suite for the view - only to have a window so dirty every morning and evening the dew would cause it to completely fog over obscuring our view), we were simply dismissed with weak excuses and “oh so sorry s”. This was most dis-satisfactory and insulting. Other complaints housekeeping very late every day - most days close to 5pm. Several times we were back in the room - this is awkward and unplesant. Housekeeping did not take away dirty glasses with old milk for two days (we finally checked out they were still in the room) though they moved them during cleaning. Equipment that is available for use during high tide is old and in disrepair. Stand up paddle board was actually and old windsurfer with the sail removed!! Really no value for the expensie of this resort.