Hotel Al Castello

Nice clean and friendly Hotel in Gavi, plenty of local restaurants nearby

The hotel is quaint and the service is friendly. The rooms are decent size, but the bathroom is tight, though not unusually so for Italy. A variety of things made the stay less comfortable than it could be: The beds are very hard. The shower hose was very leaky and so it had little pressure. The room did not have enough lighting, only a small standing lamp and two bedside lamps that did not give off sufficient light to be useful. There was no luggage stand. There was only one outlet by each side of the bed and it was already in use for the lamp. There was no "do not disturb" sign, and no way to decline housekeeping. You are given two physical keys, one for the building and one for the room, and to lock your door you need to use the key from inside. The exterior key was also necessary to leave the building. This meant that my husband and I could not leave and return separately. The breakfast was well-reviewed, but we found it a bit lacking. There were delicious sweets (the amaretti d'Gavi were particularly good), but limited other options. Parking is in a large square in front of the hotel. We had to circle a couple of times, but found a spot. We had to move the car to the back of the hotel for the weekly Sunday market on Saturday. I think arriving at the hotel on a Sunday would be very confusing since the hotel is obscured by the market. Overall, it was fine, but more like a B&B than a hotel.

Stay in this gem of a hotel in the center of Gavi. Service, staff, breakfast are super. Food is all home made including the yoghurt, bread, pastries. Mateo and the staff pay attention to detail and make sure you have a great stay. It is superb!

Good service. Almost friendly. And comfortable room.

Hotel ok - will return :)

Good hotel, very well locate for shopping at Seravalle Outlet

1) No desk/chair in room (a very tiny ornamental desk covered with lamp/coffee maker, without any chair to use it with); so don’t plan on answering emails on laptop or researching next stop; 2) AC works all night to lower only 1.5 degrees, never could get to target temp, and window couldn’t be left open as they were building structures for a fair outside; 3) Don’t take it Saturday night; at 5am Sunday you’ll hear metal, trucks, people screaming while building the fair outside your window on an otherwise very nice square. 4) If you happen to be assigned an accessible room, you'll find no toilet bowl cover seat; nothing on a very tall bowl; 5) For some reason, the third person's (15-y-old) age became a "0" on Hotel.com's app, which meant that we were charged "only" 60 percent extra on top of the original price; 6) “Free parking” in description, but once you get there, “you can park on the next street” up on the hill and come down some stairs; 7) Description says “Coffee/tee-maker in room,” but no coffee to use it with, only very nice mugs, sugar and tee; 8) Wifi via Facebook (?): sometimes fast, sometimes slow, many times gone.

Generally good. Although room was new there were problem with heating. Could not get room heating to work and long run time before water in taps became hot. Largish room and bed comfortable. Service very friendly and helpful. Parking free in large car park opposite hotel. Did not have time to look around but area could be interesting

Great staff and location. Home made pasteries and bread for breakfast. What a treat it is to be in such a friendly place. Thanks Mateo we had a great stay.

lovely town, very friendly staff . had a fantastic room , will keep coming back !!! 5#