Tolentino Suites

We checked in at Tolentino Suites in Rome, Italy on 06/10/19 & encountered several problems: -Mold in air conditioner. -Air conditioner didn’t cool down. Improved somewhat after sending an email. -Rubber mat in the shower was filthy. Tub was clogged & therefore was filling up with water after only a few minutes in the shower. -Shower head kept spraying all over the floor, making it a slippery mess. -One of the hinges holding the lid on the toilet was broken. -Air conditioner is behind a long curtain that blocks the air flow to the room. What options does anyone have? Open the curtain & loose privacy & have a room full of light at night time or block the air flow? See pics. -Breakfast is a SCAM. You can choose only 3 items: 1 tiny juice, 1 coffee, and (1 croissant, or 1 yogurt, or 1 cereal) & coffee. This is NOT “Gold breakfast”. *If you want to eat one more item, it costs extra. If you want to eat 2 extra items you pay even more. - Trash in the trash cans are not picked up daily, they are cleaned whenever. - Room & bathroom are not clean, the floors were sticky & the room smelled weird. - Safe box is worthless. It has a regular key & for sure the hotel has a master key. Our passports, electronics, money, cards were NOT safe. - Entrance to the building speaks for itself. - Internet is worthless There is nobody onsite. One man operation, you are lucky if your call/email is answered. NEVER AGAIN in this place.

My boyfriend and I booked a room last minute due to missing our flight and needed somewhere relatively cheap to stay. We looked online and found Tolentino Suites and were shocked looking at the pictures at how cheap the room was plus it included free breakfast for two and a complimentary bottle of sparkling wine! When we arrived we were greeted by a male employee who was immediately so friendly, polite and helpful and showed to our room which met our expectations with cleanliness and all amenities we would need. A big plus was also the location which was so central in the city! If we return to Rome we will most definitely stay at Tolentino Suites again !

Location, location, location + Value! Loved the complimentary breakfast at a cute local cafe!

My daughter and I enjoyed our stay here at Tolentino Suites! It was quiet, charming, and a great location near the center of Rome! Major sights, shopping and tons of dinning choices are within walking distance. The metro is around the corner making it easy to get around to other parts of Rome or to Termini Station. The room was clean but a bit small. The size of the room did not matter however since we were gone during the day taking in all the sights. It had everything we needed including Wi-Fi. The staff was friendly and helpful. They helped arrange a taxi for us and all our luggage to the airport.

Very centrally located property. Very secure also; 4 keys to get in - that I like! Joey is very attentive, like a papa bear. I will sty there again and again. Thank you.