Lisboa Central Park

Conveniently located hotel with good potential..., however staff needs training..., the air conditioning unit in my room did not work, and when I called the receptionist, he tried to fix it with me on the pone, he went on to scold me, because he assumed I wasn't following his instructions, it wasn't only until the manager came in later that evening, and tried to fix it himself, he realize there was a real problem. The rooms and apartments are located in the back, facing a courtyard, the balcony is low, and it doesn't have a security railing, it feels very dangerous specially if you are traveling with kids and teenagers. I arrived at 10 AM after an overnight flight from USA; and I was told if I wanted to have access to my room before 3 PM I would have to pay a full day extra...., this is the first time I was confronted with such unwelcoming statement in my numerous travels to Europe, the management of the hotel, should keep in mind that customers like me, make the business and their salaries possible, with many options in the area, they should be appreciative I opted for their property. I wasn´t given the chance to respond , and the receptionist showed me the credit card machine to charge the extra day, and extra city taxes for the few hours before 3 PM, very unpleasant......I of course declined and waited.

Air conditioning not working properly. Not a lot of little shops near the hotel. The beds were uncomfortable. No fridge or complimentary bottles of water in the room.

Overall decor is outdated and poor, elevator too small to transport luggage up to the rooms. Stairs are filthy and old. A shame that a hotel in such a magnificent location in the city center is this outdated and old in comparison to the wonderful hotel across the street. This owner spent more money renovating the restaurant, when it should have been allocated to renovating rooms.

This hotel is old and basically maintained ; the hallway is the nicest place. The rooms are big but very old and basic. For the price go elsewhere. Neighbourhood is nicely located.

Its one of the cleanest hotels we've stayed in. The staff are friendly, and the room we had was spacious. Good location, easy to get around via the metro, station is only few mins walk away. No bells and whistles, but for a mid range hotel you can't find better.