Grand Hotel Saigon

I requested early check in after a horrible stay at another hotel in Ho Chi Minh, and so in desperation (at 5am) I booked this hotel for me and my boyfriend’s family. We got there and we were told that we had to wait until noon even though through Hotels.com I asked for an early check in. We didn’t get all the rooms until after 3pm!! I felt like their staff snubbed my requests and honestly were not as accommodating as a 5 star hotel would be. Not one room was available for us to use and rest (my boyfriend was also in crutches and other hotels we VERY accommodating). I also explained we were going to be checking out very early for our flight back to the US, and I wanted a packed breakfast because we were going to miss out on the buffet. They missed my request for packed breakfast the day we left- even after me constantly reminding and even calling the front desk the night before. Not to mention it was hard to sleep with all the noise from the street. I requested the pool room views and paid for it too. Overall I thought it was not a pleasant experience. For booking three suites I felt like it was a waste of money, although it did save us from our previous last minute hotel. It is close to a lot of things but I wouldn’t go back there again. So many of their staff were indignant, I have been treated better elsewhere. Take your business to a real 5 star hotel! I wish I got their names because they were just plain rude!

Fantastic hotel, breakfast amazing could not be better.

I satisfied with what Grand Hotel Saigon did on customer . Next time, when I come back Ho Chi Minh City, Grand Hotel Saigon will be my first choice.

Excellent in all respects. Stayed for 4 nights over 2018/19 New Year. (Note; Booked early in Feb 18) Planned to be on hotel rooftop for NYE fireworks over Saigon River, but was not informed of additional $$ cost for private party until Nov when all travel plans were set. Disappointed at prospect of paying so late in the day and now party was fully booked anyway, but....hotel management acknowledged oversight and allowed us complimentary attendance to party even though rooftop would be crowded. Elated with this decision, so kudos to hotel for making our honeymoon complete. Thank you.

A little pricey for Vietnam but nicely appointed with good linens and comfy beds- excellent pillows- the view to the river was good and the pool was really pretty- staff was well trained with very good English, as you would expect in this type of establishment. The breakfast was notably excellent with many western options as well as Asian options to try.