The Juniper Hotel

The front end staff was pleasant upon check-in. The room was very small and looked like they hadn't been updated since my grandparents stayed here in the '80s. The bathroom is also tiny and not vented so if you show the entire room fogs up. The tub drained Very slowly, a quick shower left you in ankle-deep water. The bed was comfy, pillows comfy - sheets looked crisp and clean. The wall outlet next to the bed must've seen better days, it was loose? it couldn't hold a plug - not matter what we tried (phone charger, flat iron, hairdryer ) it fell right out of the outlet when you put anything in. The view was beautiful, but you also have the highway right beside you - so there was a fairly steady flow of traffic that you could hear. It wasn't the best place I've stayed at in the Rockies but wasn't the worst either. It was okay for one night, I'd probably have been a little upset had I booked a few nights there.

This hotel was so great! Staff was friendly, helpful, and accommodating! Room was clean and beds were so comfortable! Can’t wait to stay again!

The hotel is situated outside of downtown Banff but Banff is easily accessed. The restaurant is first class but we experienced a wide difference in service, really all staff should be trained to the same standard, having received first class service on our first day it was disappointing that the service wasn’t maintained during the course of our stay. The rooms were clean tidy & quiet.

The front desk help were all excellent and helped us find the best things to see. A seating chair in the room would have really made the room a lot more comfortable. The view out the window of our room was spectacular.