Mercure Manaus Hotel

Front desk reception staff extremely helpful and cheerful. Very close to one of their main shopping centres.

Everyone at this hotel was very nice and helpful. The rooms are large and comfortable, though the bathrooms could use some updating. The bar served great cocktails (specially a delicious passion fruit caipirinha) very reasonably priced. The breakfast was wonderful. Different flavored fresh tropical fruits juices, delicious fruit and homemade pastries and breads that varied each day. Good strong brazillian coffee. The area around the hotel is residential and safe. A very short walk from de hotel is the Manauara shopping which is quite large and has some interesting shops.Downtown Manaus and excellent restaurants are a short taxi/uber ride away, which are quite cheap here. This hotel has a nice small rooftop pool and sauna.

There was a great room, but the facilities are in need of repair. Doors to the pool and gym were a struggle to open.

We arrived in the middle of the night. The front desk check in was easy and quick. The clerk understood we were exhausted and hurried through the process. We had 3 rooms, two with double beds. When we arrived they didn't have two rooms with double beds and kindly gave us a 4th room at no charge. The hotel is no frills and one of our rooms didn't have a working TV remote, complete Wi-Fi coverage or very much cold water. However, the price was fair for what we received. Most of the front desk staff spoke English which was very helpful. There is a mall within walking distance that has a food court but we ordered room service at 3am which was very good. The breakfast was interesting and perhaps typical in Brazil. If I needed a clean, safe place to stay, I would definitely stay here again. If you need something a little more plush, this isn't it. The hotel also offers airport transportation which we didn't know in advance and would've preferred to use since there were 5 of us.

Very good.

It was very comfortable stay and the room was clean, but the breakfast was decent. The hotel is conveniently located right next to shopping and restaurant area. I will come back again.

Hotel aconchegando, limpo e seguro.

Se não fosse pago ia ser orimo

Achei o hotel em decadencia, sem a higiene necessaria para um período de pandemia, extremamente úmido, o banheiro era pessimo (algumas coisas quebradas, mofadas). O enxoval estava com problemas e eles diziam que era por causa da lavanderia. Ofereceram toalhas que pareciam muito velhas, esgarçadas e algumas muito manchadas. A toalha de piso era horrível. Reclamei e não trocaram. Não tinha sabonete na pia para lavar mãos. Se desligava o ar condicionado, o teto e as paredes pingavam de tanta umidade. Não valia o preço que paguei.

Hotel confortável, mas alguns pontos precisam ser melhorados. Como a área da piscina. Está um pouco abandonada. O café é bom, mas com pouca variedade. E cobram a mais para adicionar tucumã nos pratos. Achei isso ruim tendo em vista que é uma fruta regional e de fácil acesso aqui.