Hilton Garden Inn Salt Lake City/Layton

I booked this hotel and paid more because they listed they had a children's pool. It's not a children's pool. So I was stuck with two toddlers in the room the whole time because I wouldn't be able to manage both of them in an adult pool. When I approached the desk person about this, he said "How would I know what we advertise, why would I look at a hotel that is right next to my house." I was so upset, terrible customer service. I will never book with them again. I was also expecting to wake up to a sit down breakfast with my family and they just didn't have it that day. Overall the hotel was clean and comfortable but their service is terrible. It took them 2 hours to bring me a crib because "they couldn't find it". I will never book a Hilton hotel again

Surprisingly fantastic! The hotel and accommodations were more than anticipated. Staff were all equally amazing. The surrounding area has all the creature comforts anyone could need in the way of food and shopping. Will definitely return for family stays.

The hallway was dripping water from the ceiling and even though it was getting fixed, it was messy and never really cleaned up.

We would definitely stay here again. Very clean. Great price!

OK, but it could be much, much better -- this was the most disappointing stay I've had at a Hilton property. Both at check-in and check-out, employees failed to acknowledge us until they wrapped up other things -- whether that be other customers ahead of us (long line the night we arrived) or clicking away on the computer right next to checkout but without so much as a smile or a "I'll be with you in a moment", which made it awkward to stand there and wait. The parking lot is very disjointed -- one side fills up while the other, hard to notice side, is pretty unfilled. If you park on the packed side, you might end up next to signs posted that say "not responsible for your belongings" in an area that is dimly lit and doesn't feel very secure -- we parked elsewhere. The decor of the hotel is very dark on the room floors, and the theme repeats itself every 20 feet or so -- it's very easy to get lost in this hotel as a result. Rooms: Our king bed had noticeable sagging in the middle, which made it hard for me to sleep our first night. The bed was definitely not up to snuff, but staff did graciously provide us a roll-a-bed (And to be honest I never mentioned the sagging bed to staff). Room was fine, but dim, the hot water is INSANELY hot. I knew this location didn't have free breakfast--had that been an option, I'd willingly look past some of the above, but as is I'd have to think long and hard before staying again at this location again.