Bahia Principe Sunlight San Felipe

All the staff were brilliant. Nice to see so many smiling faces. They all worked extremely hard to make our stay special. The spa is wonderful and should be compulsory on the first day as it prepares you for a relaxing holiday. I can't praise the team highly enough. Thank you so much.

14 nocí romantický výlet, nov 9, 2019

Autentické Expedia hodnotenie hostí

The staff are very friendly and helpful, there was some building work going on at the hotel, and it we could hear drilling in the morning. There was also building work in the neighbourhood. Great location, the hotel is on the seafront and you only need to cross the road to get to the beach. It is at the end of the promenade and easy to get into town. The only other draw back was the air conditioning which was not having much effect, so we had to sleep on top of the bed as we were too warm.

StephT, 10 nocí romantický výlet, okt 20, 2019

Autentické Expedia hodnotenie hostí

1. At the time of the hotel reservation, free parking was guaranteed, in practice 10 Euro per parking day. 2. We ordered half board, actually at dinner demanded payment on all types of drinking including water. These two issues spoiled our stay at the hotel.

elhanan, 8 nocí romantický výlet, máj 29, 2019

Autentické Hotels.com hodnotenie hostí

All-inclusive rip-off and irresponsible front desk

I purchased all-inclusive (breakfast, lunch, dinner and other meals/perks). When I arrived at the hotel and wanted to place a reservation for a theme restaurant dinner included in all-inclusive, the front desk told me that I needed to reserve at least a week in advance. A week? we were going to be there for 4 days only. So we missed it even though we paid for it. In addition to that, I was charged 20 Euros for parking outside (10 E fee and 10 E deposit). The deposit was refunded but not the 10 Euros fee even though parking was included in the all-inclusive. When I told the front desk, they actually denied that I paid for parking and they never returned me the parking fee. Amazing! I felt powerless because the front desk did not even listen to me, he kept cutting me off and saying that the payment was not in his computer system. In summary, a bad experience my family and I had at this Bahia Principe hotel. I would not recommend this hotel to my worst enemy. I also put a sad face for cleanliness because of the constant sewer bathroom smell. Totally disgusting. And of course, the front desk would not change our room because it was all full, even though I could find rooms available online. Where does Bahia Principe find these front desk people to hire? Do they train them to be polite with their customers?

3 noci rodinný výlet, apr 23, 2019

Autentické Hotels.com hodnotenie hostí

No lifeguard on duty - dangerous!

I was watching my 2 kids in the pool since the lifeguard was not there when another kid running next to the pool slipped over the wet floor. His mom came to the rescue, but nobody else from the hotel came. When I went to look for the lifeguard, she was at the towel booth giving out pool towels to hotel guests. I asked her in Spanish what she was doing there since she had the lifeguard t-shirt on, and she said the front desk manager told her to be at the towel booth and watching the pool at the same time. 2 jobs at the same time?. She was annoyed that she was told to be at the booth when children were at the pool. She also told me she was the youngest employee in the hotel. She was sorry for not being at the pool when the child fell. Amazing that they have someone that young doing 2 jobs: lifeguard and serving pool towels. I wonder if that falls within the safety pool regulations in Bahia Principe hotel.

3 noci rodinný výlet, apr 23, 2019

Autentické Hotels.com hodnotenie hostí

Excellent location, friendly staff. Food was ok but I preferred eating in the local restaurants nearby

5 nocí rodinný výlet, dec 14, 2018

Autentické Expedia hodnotenie hostí

Pleasant weekend

Pleasant stay at hotel looking a little tired. Needs a facelift otherwise good Massage and spa excellent. Good selection for buffet breakfast

R. G, 1 noc romantický výlet, sep 7, 2018

Autentické Hotels.com hodnotenie hostí

:-)

Lovely hotel it just needs some more entertainment for the kids during the day.

A, 7 nocí výlet, máj 24, 2018

Autentické Expedia hodnotenie hostí

EasyJet (budget airline) style 4* hotel

Good bits: - Very good location with great views - Some of the staff in restaurant are very friendly - Breakfast and dinner if very good - Rooms are neat and tidy Bad experience: - Booked a double bed but got two single beds, when asked they said it is not guaranteed, but when I asked for the difference in price they said they will not reduce it. - Staff at reception behave as if they are doing you a favour by letting you stay at their hotel - Parking is not free (even though the website says). They got only 3-4 places for the entire hotel and is reserved for their premium payers - Need to pay for safe - booked a half board assuming drinks like juices are included, but they didnt even give water for free, not even for a child. (So DONT book the half board) - Says Jacuzzi, Sauna, gym are available for members, but they all extra - No wifi in rooms or lounge, need to pay extra - Pool was useless (filled with really cold salty water) These extra fees were not clearly mentioned in Expedia booking. Not sure if it was expedia's fault or the hotel's. Who will find this hotel suitable: - Older people (I found 90% of the hotel with them) - All inclusive bookings I have stayed in many 4 star hotels and things like wifi, water, sauna, jacuzzi, gym were all included in the prices. That is what differentiates between 4* and 2*. My title is apt for this hotel. I didnt check the reviews before I booked this hotel, had I dont it, would have cancelled my booking immediately.

Mateen, 4 noci rodinný výlet, feb 22, 2018

Autentické Expedia hodnotenie hostí

good location , friendly staff & clean room

Its well located easy going an clean hotel for the area. Nice staff

glenn, 3 noci výlet, nov 22, 2017

Autentické Expedia hodnotenie hostí