Grand Hotel Union

Extremely, helpful and knowledgeable staff.

I picked this hotel because of oldy worldy charm and history but I was left very disappointed. I had booked a Comfort Double for my self and my teenage daughter. On check-in I was told that they had upgraded us to a twin (?). The room itself was spacious and clean but was very corporate and had no character or charm. The bathroom had a bath with a shower over but the shower head was positioned on the back wall which meant my face was pushed up against the glass screen when showering. The bed mattress was not high quality and extremely hard. I could not sleep at all. The next day I asked reception if they could change the mattress but they said no. I asked if they had some sort of topper but again the answer was no. I then asked if they could provide a couple of duvets that I could put on top of the mattress. They said that would be possible. Several hours later and a further 3 phone calls to reception I finally got ONE duvet which was so thin was it inadequate. By this time it was 11pm and as we had to be up at 5am I gave up. When I checked in I asked if it was possible to have tea/coffee making facility in the room which they kindly provided. But it then it took a further 4 phone calls and a promise of a €5 bill to get some milk. Eventually they provided some milk free. On a positive note the breakfast had a large selection and was of a good quality. The location could not have been better - just 50m from the "3 bridges".

The hotel is set in the best location. We had a lovely room however it was right next to the church and I had problems sleeping because the church bells were ringing through the night. The hotel were very understanding and moved us to another part of the hotel to an even better room. Overall we had a really good stay.

Perfect location, staff very helpful, hotel is clean.

Fantastic location, very helpful staff, excellent breakfast variety. Room was spacious, spotlessly clean and had logos quality king size memory foam mattress. Air conditioning was perfect and it was easy to have an excellent sleep.