Banff Inn

Great stay. Wonderful staff. Should include a free breakfast with room. Coffee, fruit, and danish would be a good start.

Walkable to most areas of town. Good parking especially if you have a small car. Walls and connecting doors between rooms were thin, but luckily our neighbors were quiet much of the time. On-site restaurant not the best in that row of hotels, but plenty of other options nearby.

Stayed for 3 nights, room was comfortable and clean, it was about 15 min reasonable paced walk to main town. All was great until third night when we were woken at 1am by load guests in next door room, noise went on for 40 min until my husband went to complain at reception, they called the room to tell them to keep noise down, however receptionist didn’t seem bothered that these guests had a late check in(1am) and there were 4 adults staying in the one room ( apparently allowed). In the one room( probably why so much noise). We raised our frustration over being woken, having to come down to complain, and the lack of concern from the hotel over them allowing late check in for 4 adults in a room but told manager not in until Monday to deal with this. Heard nothing so chased response later that week, offered less than 20% refund on the nightly room rate( no breakfast included), very poor considering sleeping is key part of what you are paying for. Hotel wouldn’t increase refund to us or hotels.com ,thankfully hotels.com stepped in to offer a better refund. If you are not bothered about potentially being woken during the night it is a nice hotel, if you are you may want to rethink your choice of hotel, as it is not given much value here

Nick on the front desk was very professional whilst dealing with a maintenance issue in our room