Crowne Plaza London - Docklands

Pleasantly enjoyed my stay, hotel service was amazing. Me and my partner stayed here for our anniversary and the hotel really catered and paid attention to this, they handled this with such generosity and took that extra step to make it a special occasion, we were very grateful for this. The leisure facilities were also great, I appreciate that they have set times for children’s pool sessions. I would happily stay here again!

Worst place dishonest staff I left my belongings in the room the cleaning staff have robbed me KASS HUNEGNAW the manager refused to help avoid this place. Legal action will be taken against this organisation

Our stay in this hotel was everything we needed for our stay in the city. Very close to transport links to the O2 Arena where we were seeing a show. Our room was wonderfully comfortable with lovely views across the docks to the Thames. Breakfast was delicious and plentiful even when we came down to eat just as they were finishing. One minor detail was we never got the complimentary bottles of water in our room. This wasnt a big deal other than we had been told that we could get a bottle of wine with dinner in exchange for these bottles of water. The only real issue we had (and it was a bit of a biggie) was when we checked in the hotel had no record of us having pre-paid for our stay and the hotel still wanted payment. Luckily I had printed out my confirmation email to prove i had already paid and my online banking showed the payment made to Hotels.com. This is the second time in two weeks we have had issues with Hotels.com, the last time was a "guaranteed" booking made through Hotels.com only to be told by the hotel themselves that they were full.

First impression of service at reception was very poor, reception counter in series need of repair, nice room, didn’t like shower curtain, bed exceptionally comfortable, breakfast was good, check out service very good, had to resolve issues with check in