Homewood Suites Erie

Comfortable stay for a fishing trip during Covid. The hotel is doing a pretty good job for the restrictions they are under. There's no daily housekeeping which I preferred and they tell you that when you check in. You can request items at the front desk. They are still providing grab 'n go items for breakfast.

The hotel was clean and comfortable. Perfect location for shopping. This is the second time visiting this hotel.

My room smelt like smoke. Which was suppose to be non smoking building. And my refrigerator was not cooling on bottom. The freezer was freezing up. But the management on duty was willing to go beyond the call of duty to fix the issues. Overall we had a good stay.

I loved the space in the rooms and the pool, beds were nice (wish the fireplaces were on ) but they turn on october 1

The room was extremly clean and the hotel is well placed. Close to the mall, lots of places to eat, and 10 minutes from presque isle. Nice get away for the weekend. Staff could be more present and attentive.

The place was very quiet, which we value. It was a good value for the money---had what we needed but was not over the top. We were satisfied with the suite which provided burners and a refrigerator and we very much appreciated this because we ate in most nights and prepared our own breakfast on a one week stay. My biggest complaint was the hot workout room with a temperature which would not budge below 75 degrees. The positive qualities were quiet, kitchen amenities (we brought a lot of our own stuff because we did not expect blenders, food processors etc), clean, at least a basic workout room, reasonable service, close to mall and to Presque Isle, and as mentioned an excellent value. We would easily stay again.

Great stay. Room clean. Nice patio outside.Really close to a shopping plaza and grocery store

Hotel was very clean. Staff was both professional and friendly. Room was large and well appointed. Could hear some noise from adjacent rooms but nothing too loud.

The clerk at the front desk was extremely rude. We had room issues ( blood on blanket and dirty refrigerator ) and once I brought it to her attention she had no care in the world. She didn’t apologize for anything and when she handed me a new blanket, she made it seem like I was inconveniencing her. She had the rest of the staff looking at me as if I was crazy after I addressed the issue. Kris N has no customer service skills what so ever and she should not be representing the Hilton company at all. The night manager apologized for the incident and made sure we were taken care of.

Great location, easy parking, good service during covid-19 restrictions. Friendly and helpful staff. Pet friendly and all kitchen amenities that any traveling chef may wish for.