Sofitel Saigon Plaza

We stayed in the Sofitel for 6 nights, 5 of which were excellent. We asked for a quiet room, away from lifts so that we weren't disturbed by others' movements and this, combined with a huge, comfortable bed and quiet a/c ensured a good night's sleep. Unfortunately, on the penultimate night some very inconsiderate, selfish people decided to have a party in the room next door, playing loud music, shouting and smoking (In a non smoking room) late into the night. On the 2nd time they were asked by management to be quiet, the music stopped but they continued banging doors all night. I spoke to a senior manager who was very concerned and offered us a number of 'extras' by way of compensation so we were impressed, ultimately, with the way in which our complaint was handled. The swimming pool is a wonderful oasis away from the chaotic streets below although it did tend to get busy late afternoon when guests returned from trips. Sometimes the music blasting out from the poolside speakers was too loud and not really appropriate for the clientele; this needs to be addressed. Also, although staff would provide free iced water on request, this should be made more freely available, e.g. help yourself or staff bringing to guests' sunloungers. We stayed in 8 hotels during our 6 week trip and the breakfast here was the most comprehensive. The choice was enormous and very tasty.

Awesome hotel... amazing breakfast too

Great stay and warm friendly service.

The hotel is a good value for money. Most pleasing us that they do have a resident doctor who can helped with an emergency by doing preliminary examination. For things to improve the light in room is too dim. Too dark. Pillows way too soft to be a comfort. Air conditioning too cold at times and too warm at times. All other amenities are okay! As a whole is a good value choice