Sofitel Saigon Plaza

From the point of getting down from my taxi at midnight, till check in, to room service and requesting for a ironing board! Best and most efficient service I have gotten so far so please keep it up!

based on local currency, this hotel is on the expensive side, yet NO breakfast included! I never have hotel breakfast in Vietnam because i prefer local restaurants more, however, it would be nice to include breakfast for other tourists. overall, Average. For the same price other 5 stars hotels are better

We stayed in the Sofitel for 6 nights, 5 of which were excellent. We asked for a quiet room, away from lifts so that we weren't disturbed by others' movements and this, combined with a huge, comfortable bed and quiet a/c ensured a good night's sleep. Unfortunately, on the penultimate night some very inconsiderate, selfish people decided to have a party in the room next door, playing loud music, shouting and smoking (In a non smoking room) late into the night. On the 2nd time they were asked by management to be quiet, the music stopped but they continued banging doors all night. I spoke to a senior manager who was very concerned and offered us a number of 'extras' by way of compensation so we were impressed, ultimately, with the way in which our complaint was handled. The swimming pool is a wonderful oasis away from the chaotic streets below although it did tend to get busy late afternoon when guests returned from trips. Sometimes the music blasting out from the poolside speakers was too loud and not really appropriate for the clientele; this needs to be addressed. Also, although staff would provide free iced water on request, this should be made more freely available, e.g. help yourself or staff bringing to guests' sunloungers. We stayed in 8 hotels during our 6 week trip and the breakfast here was the most comprehensive. The choice was enormous and very tasty.

Awesome hotel... amazing breakfast too