Novotel Beijing Peace

I lost my passport and they didn’t let me in to the hotel. I explained as well as my embassy but they wanted the original passport and China visa. Government facilities were closed at the time so I stayed in the lobby then she came with a security man and tell me that I can’t even stay in the lobby and needed to leave ASAP I told her to help me to find a place that could open 24 hrs and I could stay there, she said go to “x street” and find something; I said I’m not leaving without knowing the specific place to go, she said she didn’t know any places, I wanted she call a place in mandarin and arrange something for me, but she didn’t and I left a friend of mine sent me a place that was a “massage place” were I can go and spend the night. I was worry about the snow storm. Next morning I returned with my new passport and police report but she said I needed another paper with official China seals ... I just left and returned to Shanghai... I’m super mad about the way they handled it.

Hotel was lovely and great price

The service by the concierge could have better and the breakfast could have been fresher and hotter. The bed and the pillows were comfortable. The shower was great! Just wish the service was a little better!

Fantastic location. Airport bus shuttle stops right in front of the hotel. The Beijing metro subway is about 5 to 10 mins walk. Wangfujing padestrian mall is about 5 mins walk. Hotel staffs are friendly, rooms size is reasonable and clean, bed is comfortable and the shower is nice with rain water shower head. Definitely will come back and stay here on my next trip to Beijing.

Comfortable and good environment, it would be better if the some of the staff are helpful and friendly in answering simple enquiry.