The Inn at Opryland, A Gaylord Hotel

We arrived at the hotel front lobby was very nice, and check in was done quickly. We we're in town do so some shopping and my husband was excited to find out the hotel offered shuttle service to the mall, which was nice after driving all day. I had two children with me so I asked to be put near the pool, and was delighted to see I was actually right across from the pool. So we loved our room location! The room had a modern look to it and was up to date. I asked for extra coffee which was brought to me by house keeping and it arrived in a timely manner as well. The only thing I didn't care for was that there was a lot of noise during the night, I kept waking up so it wasn't a peaceful night. However that is to be expected at a hotel. This was a great hotel with a great location for what we wanted to do. Located near several restaurants around the hotel within walking distance. Hotel offers complimentary shuttle service to the mall for even more restaurants to choose from. We will stay here again on our future trips to Nashville!

We were in town for graduation we got to the hotel at 12 and the room was not ready and that was find because we knew we were early , they said they would call when it was ready ,they never called ,so we went back at 3;30 still not ready ,they said they would call ,so we had to find somewhere to get dressed and ready for the graduation.They called at 8:30 pm to tell us our stand by room was available , this is the room I paid for well in advance. We got to our room the carpet was wet and the beds were very hard and very uncomfortable

very nice place with clean rooms and very helpful staff

Room was great, everyone was friendly! Room was bottom floor on the highway, and didn’t hear any road noise. Check in was fast and friendly, and good security presence all over the property! Would absolutely stay here again!

I checked into the hotel on April 15th and checked out on April 16th. I expected a very clean well-maintained Hotel with it being a gaylord Opryland Hotel the hotel was okay as far as cleanest but it was definitely not up to standards. Half the plugins in the room did not work. There was no microwave in the room. some of the employees which is completely not friendly at all. When I left on the 16th and I got home I looked at my bank account come to find out they had charged me a $25 fee it had not been told to me when I checked in. I had no clue what the $25 fee was. So I called the hotel to find out what was going on and why was I charged this amount. I ended up sitting on hold for over an hour. I would suggest think twice do not stay here they will charge you fees that you will have no clue where they came from and to try to figure it out it's not easy they will put you on hold and you'll have to stay on hold for hours on end. You would figure with it being a Gaylord Opryland Hotel that they would be very prompt very neat very clean and very respectful well I got something completely different. Me and my girlfriends will never be staying at the Opryland hotel again.