Holiday Inn Houston Intercontinental Airport

The water was shut off from 10pm until 5am on the second night of our stay and the hotel did not even bother to tell anyone. When I addressed the issue, nothing was done, and blame was put on the previous shifts. They claimed to have told guests upon check that day, but we had checked in the day before. There was no note put on our door, no phone call, nothing. We had our 11 month old son with us and I was in the process of washing his bottles when it was shut off. We could not feed our son with clean bottles, we could not shower, or even use the bathroom without water. During all of this, I went online to possibly find another hotel, and came across the HI we were currently at. They were not taking any reservations. If they wouldn't allow new guests because of this, they should have moved current guests to another location. After two hours of the front desk not answering their phone, a useless phone call to corporate, and dragging my sleeping baby to the front desk, we were finally told they would reimburse us for the night. It was after midnight at this point, so instead packing up and relocating with a sleeping baby, we decided to stick it out until morning. The water was back on when we woke up, but by 8am when I went to shower, there was no hot water. I called the front desk to see the problem and was told they would get back with us. After an hour of waiting, the water finally got warm, but we never heard back from the staff. There were several smaller issues as well.

This hotel is out of touch with reality. First, the parking lot is annoyingly awkward; you will pretty much park miles from your room. The staff 'forgets' to hand back credit cards, and instead of stopping you when you leave, lets you leave without them. The room, well, the room was hot when I walked in. The shower head sprays in 29 different directions; none of which were in the tub. The bathroom door can barely be opened because of the position of the tub and toilet. The restaurant is like Jekyll and Hyde. At night, wonderful service and food. Breakfast: pay $6 more for your room to get what other hotels give for free: continental breakfast. And if you pay through Hotels.com or other third party sites, beware! You will sit down, be told you aren't on the list, and have to trudge to the front desk for your card, to be told you shouldn't book through third party sites! Plus the pool is broken! Stay where your dollar is valued. I could have gone down the road and had this level of service! And when the airport ramps up takeoffs, you WILL wake up.

Our door had a hole in it so my toddler kept trying to put his hand through it. Housekeeping tried to come in twice, unannounced, and were ridiculously loud while in the hallway cleaning other rooms. Just glad it was only for one night!

It’s an older hotel, but the staff was incredibly friendly and everything seemed very clean. The only drawback was that they were having the water serviced that week and hadn’t put an updated schedule of the water turnoffs in the room yet, so my hot water abruptly disappeared while showering. Apart from that, which is definitely an isolated thing, I would stay there again.

Stayed here the night before my flight. Service was friendly, breakfast buffet was good, shuttle service got us right to our terminal!