SureStay Plus Hotel by Best Western San Antonio North

Charged

Awesome hotel very clean and comfortable

found a used tissue between the sheets and the sheets were not clean looking we were told we had to come down to the desk to get clean ones we had 2 rooms all the sheets in both rooms had to be changed ! .

First room they gave me, I went to open the door and u can tell the room was undone and there were beer cans on the counter. I didn’t even walk into the room. I was afraid to find someone sleeping and I had my 4 year old child on me. The second room I got seemed better. I went to was my hands and when I got a hand towel, a bunch of hair came out from it. There was some hairs on the bed sheets. I was tired from my trip so I just cleaned up and Lysol everything.

The couch had fresh white stains on it, so it couldn't be sat on. Upon arrival, I was told there was an additional deposit required for the room, unfortunately, now You are stuck because there is no refund or changes allowed after You book online! Very uncomfortable situation! Furniture looked scratched and very used! Will never book another room without the option of rejecting if not up to standards and readinv the fine print! Plan on warning Family and friends to beware!