Hilton Charlotte Uptown

Very disappointing stay, 2 of the elevators were not running. The wait to get on the elevator exceeded 30 minutes twice. My husband and I at one point decided to walk down the 15 flights of steps rather than wait any longer for the elevator. The stairwells were also disgusting. There were cigarette butts and blunts all down the stairway. This should have been anticipated since the whole hotel smelled of weed. Our room had the overwhelming odor when we first arrived. I would not stay here again ever

Overall it was a very nice stay, rooms were very clean. Staff was helpful and courteous. Bar area was good as well.

This is a lovely hotel with great views, COVID -conscious cleanliness as well as decor that’s elegant but comfortable. It’s comfortable and safe. Solid not stellar.

Everything was ok

My room did not have any heat. I could not get heat the entire time. The valet parking phone number did not work. I could not request my car ahead of leaving each day. Had to wait 10 to 15 minutes for my car each time I wanted to leave and had to wait 5 minutes or more upon arriving back to the hotel each day. I felt this hotel did not value their customers.

It was amazing! We don’t usually stay at Hilton’s because they are typically more expensive than other options. We LOVED this hotel and will be back!

We very much enjoyed to location of our stay. We walked to dinner both nights and felt comfortable with the parking available.

Clean rooms.. air didn’t work, hit the whole time there .. they did not make people have mask in.. people standing in lobby no mask.. we paid for valet but nobody there to park the car.. people standing around door inside and outside no mask

Was nothing special. Room was outdated. Gym was not available which was one of the main reasons I booked it. Not worth price paid

The a/c was not good and the toilet was clogged the whole time. And the price was higher at check in.