Novum Hotel Congress Wien am Hauptbahnhof

Very large room close to the HBF/train station.

Good location and reasonable breakfast but my room smelled of toilet.

So close to the main station. The property is a little old but I liked this classic mood and well-arranged interiors.

I didn't like that there was no fridge in the room and I had to put my food out of the window to maintain it. I didn't like that in the rest room there was no aeration and it was smelling bad. I didn't like the mattress of the bed. Every morning I had a big problem with my waist. But the staff was very friendly and the area is perfect because there are metro station, train station and a lot of shops near the hotel. It is near the center also, 20 minutes walking.

Good, functional hotel for short stay..

The bed in the single room is for children not adults. Even my 4 yrs old nephew has a bigger bed. It is ok if it was a 2 stars hotel. Not 3! Very strict at the reception. No early check in even with extra $$. Breakfast is at a good price but not that good. However the hotel is next to a metro station 2 stations to downtown.

No hot water, no heat and the worst ventilation in deep winter. The first night we took a quick shower with cold water, but my daughter got cold in the second day. We endured and hoped it would be fixed quickly because these conditions are necessary for hotel to offer. But, unfortunately, after we was told we would have hot water again, we found nothing changed. We felt we were cheated by the person in the reception at 8pm December 31st 2019, the last day of 2019. We found this local people to tell lie. The worst thing was we called the reception to change the room with hot water at 10:30pm, the man firstly told me to move to another hotel half hour away. After we refused to move so far away in almost mid night, several minutes later he changed and told me to move to another hotel 150 meters away. Forthermore, he rudely told us if we didn't accept this option, he cancelled the option at once, which meant we endured all the conditions until We checked out. We felt the worst experience in Vienna. The worst luck in Vienna. No one took charge of the problems. We need your company to apologize and refund all we paid to your hotel because the hotel couldn't offer the fundamental conditions to us, even lied to us and offered the worst service to us.

Overpriced for very basic room, but location is good if need to be next to central train/ bus station

Very noisy. Water temperature of shower is not stable, turn hot and cold every minute.

Dinky room with a tiny bed. Very old and drab looking. However, staff was nice and breakfast good an reasonably priced