Hotel Adlon Kempinski

Hotel Adlon is THE place to stay in Berlin. Great location. Excellent atmosphere and amenities. Superior service. Will by my “go to” place when next in Berlin.

Had one of my worst experience staying in a Kempinski Property. Having stayed in may of it globally from st Peterburg to Asia, I have to rate this property (Berlin) in terms of Mgmt disappointing and not worth the high price paid. Instead of maintaining its luxurious feel, the this property was more of a Convention and group tourist hotel. I could understand in terms of business and profitability but other paying guest should be treated better. Breakfast venue was moved around and not in the normal outlet as it was reserved for convention group. I would have thought they should give group a separate place instead of moving other guest around. Locating breakfast place was trouble as it was move different venue three times during our stay. The make-shift set up for guest reminded us who pay full room prices as though we are staying at travel group tourist hotel 3-star. Also the wait was long as limited space on the first day. We did gave our feedback, however genuine effort to response was practically none by management. Hotel lobby is also pack with convention group tour briefing etc. Also as it was raining most days, the buses were always hogging the entrance limiting access for other guest to get to their transport or taxi as no dropoff and we got wet several occasion. On the good side of it, we took a suite which came with a private sauna which was nice. staff at the breakfast area was trying their best despite the mad scramble.

Amazing property, super friendly and helpful staff. Total delight!!

Room wasn’t ready at 2:55PM when reservation was to begin at 3. Check in woman said she’d call me when it was ready but 2 hours later (with my 80 year old father, who was very tired). I came back after not having received a call for 2 hours. Room was ready and the new check in woman was unsure why I hadn’t received a call. They didn’t offer any compensation, upgrades, etc. for my trouble. Not the service I’m used to from Kempinskis. The rest of the stay was fine.

One of the best hotels I've ever stayed in. I've been here many times and keep returning!