Shelborne South Beach

Good location, nice hotel

Hotel was amazing! The only thing that we noticed was that front desk people weren’t so helpful to our arriving super early situation ro hotel. later they were super nice maybe because they saw that we use their service often

The staff was very nice, the pool was great, and I used the beach chairs every day. The room and bathroom were small but I don't spend a lot of time there anyway so it suited my purposes. I love the location, right on the beach and you can walk just about anywhere and take the trolley if it is farther. It was clean and pretty well maintained. It took them an extra 90 minutes to get one of our rooms ready at check-in. So at 5:30 we finally got in. We booked ocean front rooms, but it usual fashion, the hotels.com room was north facing, blocked by another hotel with a view of the poolside cabanas and the kitchen exhaust fan. We got moved 2 days later to a higher floor which helped some, I could see the ocean, but the exhaust fan was still an odor and noise problem. Our other room was south facing so it had a great view. I don't know why, when you book 2 rooms, they aren't the same. One great view, one suck view. Lastly, a pet peeve, don't let people claim pool chairs unless they are going to sit in them. It is universal that people want claim the chair and never sit there all day! It must make them feel superior and it should be stopped!

The hotel was great and the location perfect. My only issue is that we were charged more than the hotels.com price we booked at and nobody from the hotel will return my calls or emails which is frustrating. Pro tip if you go and you plan to spend the day at the pool get a cabana. They are free with a $250 minimum bar/restaurant tab and between two couples that was easy. Also don't waste your money on the ocean front balcony or if you do ask for a high floor. Our ocean front view was really just a view of the other buildings roof with an ocean in the distance.

This resort had some very nice amenities and unique options such as as the rooftop pool. However, the service left a lot to be desired. Many of the employees had an attitude about them and constantly acted like they were doing you a favor by serving you. The electronic button “paging” service at the pool side was especially frustrating and required me to chase down staff over and over again (great idea, poor execution). The hotel is in the top 5 most expensive in South Beach and the service level felt very disappointing for the type of money you are paying. Also, everything took forever and was very slow. Overall, I just expected more at this price point and I will not be beck again.