Shelborne South Beach

Arrived and the pool had been shut down for maintenance.

Room with two double beds for 4 adults was relatively small with barelr any space for luggage. Bathroom was very tiny too. Location and ambience very good

Awesome experience! Pool was the bomb. Front desk girl Delisa was awesome. Location is top notch. We’ve been to south beach many times this was by far our best hotel experience

We stayed for a 3 night stay and given the very high price paid per night were expecting a great experience. We were sorely disappointed. Rooms were comfortable but compact. Whilst the hotel entrance and ground floor interior created a great first impression the hotel was let down by the very poor attitude and service levels from staff. There was an overall arrogance and don't care attitude. When ordering drinks and food by the pool we were made to feel an inconvenience. In addition, the poor attitude and general awkward behaviour of one of the pool attendants made the experience of pool side bathing unrelaxing and frustrating. I was asked to move off my sunbed, so the pool attendant could straighten it back up flush in line with the others in the row (I had moved my sunbed a slight 25 degrees out of line to sit further under the umbrella to shade from the sun where it caused no obstruction or issues for other guests) and when I questioned it, was promptly told "cause those are the rules". I then watched as the pool attendant went to other guests and moved their beds the odd inch here and there. Unbelievable! Water was not replaced in rooms and overall just a general lack of care from staff. I would not stay in this hotel again or recommend it. Really disappointing, especially when we compared it to other locations that we stayed in Florida.

Mold in the rooms.