Langham Huntington, Pasadena, Los Angeles v destinácii Pasadena

Loud kids screaming in hall from 7 am. Hotel should be aware of where they place kids so they do not disturb. Hotel was not apologetic.

This was the worse hotel experience I've ever had at a "luxury" hotel. When we first checked in we were relegated to a "cottage" outside the hotel. It truly looked more like a utility shed. After being locked out of our room, we had 3 different members of the hotel staff try to help us get in our room (which had been locked from the inside). We were moved to another room...as a "conciliatory" gesture we were told that a bottle of champagne would right up. It didn't materialize for 3 hours (after 4 calls). In the interim we went to grab a bite to eat. I ordered a fruit salad that came "salted." Whoever cut it put salt on it by mistake. Then I realized I left my computer in the car, an hour & a half later...no computer. I called 3x. The champagne shows up with a complimentary tray of cheeses by 1 of the managers, who profusely apologized for the mix-up. I told her I never got my computer. Evidently they forgot to put the request in. Meeting friends for dinner, the same manager brings over a "complimentary" appetizer while we were waiting. Only to find out we were charged for it. We told the waiter the manager brought it over "complimentary." He told us he didn't know anything about it, and that we would have to pay for it. The night ended with a screaming baby in the room next to us keeping us awake. The service at this hotel was the worst I've ever experienced.

Nice Hotel, but for a 5 star rating their bathrooms can use a little updating.

Nice hotel with a nice room. Decent bed. Problem with a clogged sink, no bathrobes upon arrival, not enough toiletries, crowded pool and the noise factor was high due to lots of children in the pool in an enclosed courtyard. Also, their website stated complimentary grilled food on Saturdays between Memorial Day and Labor Day. I confirmed this with someone on staff over the phone as well as in person. But, upon arrival to the pool area, I was told, no the food was not complimentary.

It was not what I expected !