Radisson Blu Edwardian Kenilworth Hotel

Overall a disappointing experience for the price we paid for. The Radisson hotels are not cheap and you legitimately have a minimum of expectation in terms of service and quality. Although we knew we had booked a standard room we did not expect it to be that small. On the positive side the bed was comfortable and both area (bathroom / bedroom) were clean. The two major disappointments were: - The waiting time at the desk (more than 15 minutes to pre-check in, then another 15 min to finally get our keys later the same day). It looks like the staff was overrun by the number of guests. - The breakfast experience: The staff kept complaining about their job and by also seeing new guests arriving. Although they make an effort to be kind and courteous with you, you feel like you are being a pain to them. You have to do everything by yourself (request coffee, ask for bowl, ask for spoons), and worst of all we had to unload our table from all the dishes that piled up as none of the staff seemed fancy to do it. I would not stay again as it is very overpriced for the service you get. The location is the main plus .

Friendly and welcoming staff, very clean, good fixtures and fittings, and a comfy bed. However the room was tiny.

Spotlessly clean room. Online check-in works very well - simply collected key from concierge. Room 302 very small (even for a London hotel)... almost too small to be functional - nowhere to open even a small suitcase, but it looked like a larger room on the plan when I chose for online check-in. Shower room more spacious and again, very clean. The Radisson Blu Bloomsbury opposite is more expensive, and in my opinion, the better option if you want a slightly plusher stay in the capital.

Very convenient for business in the heart of the capital. Pleasant and professional staff

The staff at reception were friendly, helpful and efficient. The room was ready two hours before the check in time, which was a pleasant surprise. The size of the room and the quality of everything in it was superb. Breakfast the following morning was excellent, then a simple and quick checkout. No problem in storing our bags for us until later.