Radisson Blu Edwardian Kenilworth Hotel

Hotel is ideally located. However, a bad experience with the in-room dining service made me think twice about returning as a hotel guest. On the last night of my stay, they messed up my in-room dining order and let us waited an hour plus in vain. I called the customer service, the lady promised to return with an update but failed to do. This repeated twice. For the third time, she put me through instead to the in-room dining to get the update myself which I felt was ridiculous and unprofessional. The worst part, nobody picked up the line from the other end. The excuse they gave me eventually was that my order was not captured due to a change of shift in the kitchen staffs. This is definitely the first of its kind experience I have with a hotel.

Room not ready despite organising ahead of time, air con poor on hottest day of the year

Overall a good experience, just few hiccups - we stayed for 7 nights, they serve same breakfast everyday, same 3 fruits everyday. Not much can they do if you have dietary requirements which was a bit off for us. Housekeeping/reception staff are very nice & helpful.

Staff were all lovely and welcoming! Especially Carlos on the hotel check in, we made a friend there! Absolutely wonderful stay and the bed was so comfortable. Highly recommended stay, will definitely be back and location was perfect to our plans for our weekend.

everything was good