Kensington Park Hotel v destinácii San Francisco

This historic place was amazing. All the staff who worked there were friendlyand helpful. It's a 2min walk to union square.

Hotel is okay, but needs a face lift. It's old, but also tired looking. Needs to be detailed better. Dirt in the corners, lobby is too dark, not an uplifting place. Decorative metal should be polished, floors should be cleaned, and made more luxurious. Entire hotel needs to be painted in brighter colors. View from room was of a break room patio that was a disgusting smokers area.

Hotel is stuck in the 80s. Room wasn't very clean and was VERY old. I would not stay here again.

Overall, we enjoyed our stay at Kensington Park Hotel. The location was fantastic and the rooms were large. A couple of things that let our stay down, when we got to the hotel our check-in was quick however the front of house staff gave us false information about the Alcatraz tours (something we luckily found out over the internet rather than relying on their information) and did not seem knowledgeable about the area. The rooms have no air conditioning and the ceiling fans are not very effective when the room heats up. We ended up opening the window but the area is a bit too noisy to do this despite being on the 9th floor. Finally, I had overbooked by one night on a prepaid basis and after enquiries made prior to the holiday, accepted this was my fault and did not expect any refund. When checking out, the front of house staff (different from last time) became rude when insisting that we had another night left in the room and would not receive a refund for the remaining night despite me making no attempts to try and obtain a refund.

The staff was not enjoyable. Rude, short in answers, would not look at you when talking, gave my credit card to my guest while I went out to move my car. The door man came in and asked me for my keys because sometimes they give out tickets. why would I give my keys to a door man to even get anywhere near my 100,000 car? very strange request. A first for me in all my travels. I asked about wifi and was told it was free but was never giving any instructions or passwords on how to get it. The price was extremly high for the hotel.