DoubleTree by Hilton Memphis Downtown

Peeeerrrfffeeeccctt!!!

It was great...all the staff had southern hospitality. We didn't have a refrigerator in our room and my husband asked for one and one was brought right up. Didn't get offered the free cookie 😮 but it is ok. Would love to visit and stay again.

We really enjoyed our trip; however, the rooms need to be upgraded. Our fire alarm or sprinkler was partially hanging from the ceiling and some of our curtains were off track and looked old. Noise was also an issue. The breakfast buffet was really good and the waiters and waitresses were awesome. Panhandlers should also be banned from loitering in the hotel lobby.

My overall Memphis experience was good however prior to my arrival, I was sent a text message stating that my room would be cancelled if I didn't contact them immediately. I was pulling up to the hotel 10 minutes later at 2:45 only to be told that my room was not ready and I would be contacted by phone when it became available. I went back to the desk at 4:45 only to be told that my room was available at 4pm but I was never contacted. The room itself had a big water stain in the living room in the ceiling and apparent water damage over the TV as well, whereas paint chips was literally falling in the corner over the television. On the second day, we asked that our room be cleaned, only to find out that our bed was made up with the same linen as before.

The hotel is well worn and needs to be updated. The staff was very nice and helpful