DoubleTree by Hilton Memphis Downtown

Old rooms. Bathroom needed reparations. Noisy with motorcycle club staying there. Crowded parking valet. And valet changed my radio preset buttons!!

They placed us in a handicap room, which has zero benefits to those that aren’t in need of the amenities. The bathroom had a less than unclean feeling. We are pretty sure there was a smudge of blood on the wall and the towels could not be placed in the bathroom, since the rack was broken. The USB ports do not work. We called and asked for a different USB options. Maintenance came to the room, said he was going to find an alternative. He never returned and we never had a call of explaining why. The kitchen closes way to early, for the type of city you are in. This includes the bar (TGIFridays). I believe if we booked directly with Double Tree they may have cared a bit more about meeting our concerns. Booking through an internet site, they seemed to care less.

You'll see a number of reviews that suggest an "update" décor wise in rooms is due. This is true BUT the hotel is in excellent condition and we're talking "eye appeal" like curtains, lamps and pictures. However, the price is great compared to others in this locale. Personally, we can live with relatively minor décor needs to save a lot. No doubt, updating minor décor issues in the rooms is on the horizon but cleanliness, space and functionality were perfect. It's a bargain for what you get in the downtown Memphis area. EASY walk to Beale Street! EVERYONE on the staff cheerful and happy to help in anyway from maid to valet to front desk to the REALLY nice guy who makes custom omletts at breakfast...smile. We'll be back.

THE FRONT DESK WERE NICE BUT EVERY TIME I BOOK A ROOM THROUGH THIS SITE IT SEEMS THE HOTELS GIVE ME THE NASTIEST ROOMS. THIS HAS HAPPENED SEVERAL TIMES. THEY ALWAYS LET ME CHANGE ROOMS BUT THIS ROOM SMELLED OF SMOKE AND JUST GROSS. CARPET WASN'T CLEAN. YUCK