Hompton by the Beach Penang

Housekeeping was poor. Our family went out in the morning, and switched on the light for housekeeping. When we returned in the evening, the room was not cleaned up and the rubbish bin was not emptied. We called for housekeeping before we went out for dinner, and when we returned, the room was still not cleaned up.

Comfort

Amazing place. Love the beach front lounge. Nice staff as well. Clean and comfortable room. Totally best value for money! definitely will go again

Likes: Very low, affordable room+breakfast rate. Complete buffet breakfast menu. Comfortable bed & room. Good & well trained staff.Access to the beach & walking distance to Tesco Hypermart. Just across the hotel,there is a local foodcourt with a few halal stalls including Thai,Malay/Indonesian & Middle Eastern food. (Plenty of Penang Chinese stalls, of course.) Can "Grab" to airport for MYR30. Taxi is more expensive. Dislikes: Nothing.

Near the hotel have food court, the room facilities were found acceptable.

Property was in a great location, room was good though bathroom window needed to be blacked out as let sunlight in early in morning. Breakfast was good with good variety though lacked gluten free foods for people with allergies.

Lift lobby area too small. Had to queue to get into lift area. Sound insulation of rooms is terrible. Can hear people talking in next room and in the corridor. Most restless sleep at night. Bathroom not properly cleaned. The toilet bowl is dirty. Airconditioning is not powerful enough for a big room. Not a restful sleep. Warm at night. Lobby area looks very cheap with the children playground area right at the front entrance. When kids are playing it is so noisy and rowdy. Best to relocate or get rid of the play area. Sofa and seats in lobby looks cheap and not comfortable. Need an upgrade.

The view is amazing because the hotel is right on the beach, & even if you're not facing the sea, the city view with Penang Hill in the background is fabulous.

I was so looking forward for my stay but end up with disappointment. The hotel are quite new, just started i May, hence the staff are lacking of experience. Check in process took ard 20 min that caused a long que, they have total 30th floor but serve with only 3 lift, waiting time took more than 5 mi , especially during breakfast timing, we waited for 20 min after breakfast to get in to the room. The breakfast choices was so disappointing, basically same menu for our 2 days stay. The heater in the room not working. Upon check out took me 30 min to clear for the bill as staff was so so so blur. And they chldnt provide itemise bill even though i booked the room option under pay at the property. The rest of the hotel able to provide so. Im not recommended to the rest.

The hotel and room was clean and comfortable. However, on three of my eight nights there, no soap was left in the bathroom. It was only replaced twice when I asked. On one occasion, no bath towels were left, and on another no replacement toilet paper was provided until I asked. I understand the staff were busy over the Christmas period, but these were basic hygiene requirements, The tables and chairs in the restaurant were so close together that it was hard to walk between them, even when no one was seated.