Handlery Union Square Hotel

Great hotel. Only compains

The hotel was just ok. I wasn't surprised that this hotel only has a 3 mobile star rating. Some of the staff were not friendly. I had an unpleasant phone conversation with a female staff who gave me an attitude and tried to argue with me on the phone when I called to ask about a wine opener in the room, and there was this bellman or doorman, who never smiled nor greeted me the two nights I stayed there. He would look at me, then look away or look down when I'd pass by. And it's not like it was busy or the lobby was crowded. I find this very unusual and unacceptable behavior for someone in the hospitality field. The rest of the staff were just ok, nothing exceptional. The only two staff that were very warm and welcoming were the front desk agent who checked me in, and the housekeeper who cleaned my room. The property is pretty old. It's an old building and the set up was very typical old San Francisco building which I think adds character, but they can definitely upgrade their guest elevators or at least keep them clean. Would I stay here again? Probably if the rate is significantly cheaper than the other hotels around the area and if it's going to be just another short weekend getaway where all I need is a clean bed and bathroom. But if I'm looking for a good hotel experience where you can say you're home away from home, then I'd invest for at least a 4 mobil star rated hotel if you can't afford a 5.

It was ok. The hotel was quite nice. The area isnt good at night. The reception staff were rude

The place reeks of smell. I wasn't able to sleep due to the smell. Wished I had know about this before coming. Would have booked some where else.

Great location. Hotel is older and in need of refurbishment.