Hotel Carlton

Nice room, very comfortable bed. However, meanness in the most simplest of things... 1 milk portion for the coffee pod machine? 2 pods only ( this is for 2 people!) 1 bottle of water between 2 of us? Had to wait in lounge for our flight, sat there 2 hours, no one came near to offer us a drink or any refreshments? No staff to be seen at all apart from a receptionist who seemed demotivated... This is a beautiful hotel, the outside is fantastic, and the location is second to none, but it’s not a 5 star. Never did find the restaurant! No one asked us if we wanted Breakfast etc, no ‘upselling’ at all? All this aside, we had a pleasant stay and the bus from the Airport drops off and picks up right outside the hotel, so very convenient.

Stayed during a visit for the Bilbao Half Marathon - hotel is well located for the start and finish. Lots of good bars and cafes nearby too.

Completely by accident we stayed for tei nights during the Semana Grande Aste Nagusia de Bilbao. What a spectacle, and a grandstand view from the balcony. Room was large and comfortable if slightly dated in decor. Service was good in the bar. We didn't eat in the restaurant. There were so many options for breakfast and other meals nearby. Parking is not cheap but secure right below the hotel. Good location for old town and Guggenheim.

This was a fabulous hotel in a fantastic position very close to the Guggenheim museum, shops, bars, restaurants and a bus stop outside which drops off and picks up for the airport. It’s also next to the tube station. We ate in the restaurant one night and it was a very good meal and not too expensive.

good location but staff seemed a bit uptight. bonus was they were able to check my mother into the room earlier since she arrived before me.