Village Hotel Changi

Terrible check in process. Had to wait for more than an hour just for our rooms. If check in is at 2pm, you cannot tell us at 2pm that our rooms are still not ready. (your rooms are full occupancy - yet you cannot get our rooms cleaned and ready by then? ) The customer service was also terrible. The people at the front desk did not explain properly what was going on, and we had to wait and check back with them (queue again ) just to see if our room was ready. Worst still - no smiles from staff. We had a toddler aged 2 and she had to sleep by 2pm. but because of these issue, her sleep was disrupted and so were our plans. The staff offered, begrudgingly, an extension to our check out time which didnt make any difference to how we were experiencing. We stay at this hotel every year, but this was our worst experience. Not sure if we will come here again. Sad.

We stayed as a stopover en route home. It’s very good for that . As we were there for only 10 hours , I don’t really know what was on offer at the hotel.

Position clsoe to eatiries, shuttle bus to and from the airport Good food at the buffet, swimming pool with a side mde of glass looked fun for those in the pool. Lifts always waiting for you, good size TV, wished we could stay longer but it was booked out.

Great room, terrible breakfast.

Great place to stay close to restaurant beach and the airport