Holiday Inn Express and Suites HOU I-10 West Energy Corridor

My name is Candra Lewis and my stay at this hotel has been my worst hotel experience. I checked into Room 502 on Dec. 27th, there were strands of brown/blonde hair underneath the sheets and comforter. Hair strands in the tub and shower, make up and hair on the pillows. Dark and rust colored stains on the fitted sheet and comforter. The manager on duty had given me a "clean" comforter after making an attempt to move me to a "clean" room (410). When I opened the door to this room, the bedding was in a sham and evidently the room had just been occupied and not cleaned. The manager moved me back into Room 502 and promised to have my room to be one of the first to get cleaned on the next morning. The ice machines on EVERY FLOOR was OUT OF ORDER. The exercise equipment in the fitness room was OUT OF ORDER and one of the elevators was OUT OF ORDER. A staff member admitted that he went to a local store and bought bags of ice for the guests. There was ONE working elevator and the staff apologized saying that they didn't have enough cleaning staff. Your company has falsely advertised THIS HOTEL because I was never informed that there were so many health and safety issues with this facility. I have also submitted this same email directly to the corporate office. I am a paying member of this site and I want to get compensated for such a dreadful 3 nights that I experienced. In good faith, I WILL NOT EVER recommend this hotel to anyone that I know.

This holiday in is truly one of the prettiest holiday inns I’ve ever visited. My boyfriend and I had been on the road for a while and we were really looking forward to hitting the sheets. We were disappointed when we arrived and they told us that hotels.com wasn’t supposed to confirm our stay and there were no rooms available - in a panic and a dying battery we were seeking back up places to stay immediately. After some time passed we were eventually accommodated but we were really stressed since we were driving all day and told we might not have a place and our booking was messed up.

I booked this hotel for a business trip because of the 'superb' rating. There is NO way those reviews are real. I can handle a hotel that needs to be updated (like this one). But this place was FILTHY. The bed skirts were ripped, there were other people's hairs under the covers of BOTH beds, so I don't think they changed the sheets. Hairs all over the bathroom. Grime on the remote control. Elevators were dusty. Most ice machines broken...only one elevator worked. The guy at the front desk was nice, but I arrived at 9pm and the first room he gave me wasn't cleaned...there are clearly some issues with house keeping. They also have had cars get broken into, I'm told. Was scared to leave my car. I slept - in my clothes - on top of towels that I put on the bed. I was too disgusted to stay. I left early the next morning and went to a different hotel. Just awful. I couldn't get out of there fast enough.

Excellent location but there are plenty other hotels that share it (literally next door!), this Holiday Inn Express is wanting in sooooo many ways: the beds are mushy but it's the sheets that slide right off because the "fitted" sheets (or is it the mattress pad?) hasn't any elastic left, they're pilled besides. No duvet cover, but it is a comforter between sheets vs a bedspread, which what you'd expect from the seriously old decor of this hotel. Wifi is horrible, we found a mouse (of the computer variety!) visible beneath the bed and once bedskirt was lifted all manner of price tags, dry cleaning tags, etc., so can't compliment housekeeping on other areas besides their awful bed-making skillset (but it's the materials they're working with, not them). There's an awful scent, an attempt to mask something else and it's so vigorously applied to make you wonder just what they're trying to hide. It's headache inducing to be honest and if you have a sensitive nose, this is not the place for you. Jasmine at the front desk is a JEWEL and once of the nicest, most genuinely friendly and capable hotel staffers I've personally ever experienced and quite an asset to this property and Holiday Inn Express as an organization, but she can't make up for the dated interiors, avalanche bedding and the awful smell. not even Jasmine can over come those things!

I would not recommend this Holiday Inn to anyone. There was no ventilation in the room and in the bathroom. The room and even the hallway smelled moldy and musty. We couldn’t breath well, and my husband got headache after staying only a few hours in the room. The staff in the cafeteria in the morning was very nice and kind. However other than that everything was horrible.